Visited Lunette's Dedham store today looking for eyeglasses and left a Lunette customer for life. From the moment my wife and I walked in to the store, a woman came over to us and asked if we needed help with anything sgter giving us a few minutes to look around on our own. She was beyond knowledgeable about their brands and made suggestions based on my face shape and height. I ended up buying a pair of glasses nothing like I would have looked at, but I tried them on and my wife and I were sold. To boot, about 30 minutes after we left the store she called us back and told us my insurance covered more than she had calculated and without even asking refunded me $90. I am someone who has been in sales and customer service for years and fully plan to use today's experience to show how to win a customer for life. Thanks for everything!
About Lunette Optic
Lunette Optic is a Boston-area business known for its exceptional staff and vast collection of eyewear. The store's employees are described as accommodating, patient, and knowledgeable, making the experience of finding the perfect frame enjoyable and hassle-free. They are also capable of making the often-intimidating exam and glasses selection process fun. The optometrist at the location provides timely and professional service. Additionally, the staff is praised for their excellent communication and attention to detail. Customers have reported being thoroughly impressed and have even been made to laugh by the friendly and professional staff, including Stephanie Sineiro, who is particularly commended for her exceptional service.
Reviews
Walked in for replacement nose pads, after frame adjustments I didn’t realize they needed I walked out with a “like new” pair of 5yo glasses. Wouldn’t accept any payment. Completely typical level of service for them, just another reason #customerforlife. #icberlin
One more thought - staff are professionals at the highest level.
Lunette Optic is a top of the line shop for frames, especially Lindberg.
I stopped in for an adjustment of my frames, yesterday, Lunette’s associate changed the nose pads and made them just like brand new frames.
Lunette’s staff are friendly and knowledgeable.
Thanks, Lunette!
Photos
Hours
Monday 10AM - 7PM
Tuesday 10AM - 7PM
Wednesday 10AM - 7PM
Thursday 10AM - 7PM
Friday 10AM - 7PM
Saturday 10AM - 7PM
Sunday 12 - 5PM
Good to know
- walk-ins welcome
- accepts credit cards
- private lot parking
- accepts insurance
- bike parking
Location
732 Legacy Place, Dedham, MA 02026
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