Serena & Lily Chestnut Hill

Aug 2023

The store itself is lovely! This is the second time I felt unwelcome. The first time I understood, as it was during covid. However, I was just in 15-Aug-2023 and a woman peered around the wall (design desk is behind the wall) and gave me the dirtiest look. I told her I was browsing and she said nothing and retreated behind the wall. I’m a current customer (online) and will not return to this store.

Apr 2023

Agree with Laura S. review below . I entered the store to a group of employees just sitting around with their laptops and chatting amongst themselves. I thought I walked into a store meeting , but they were just chatting amongst themselves!!! I guess whatever was on their laptop was more important than providing customer service. The designer, KATE ( don’t remember her last name but she has short hair and glasses ) was the only one to actually help me and she did help me a lot . She stayed with me the entire time to help. While I was browsing, Kate was the only one to greet oncoming customers who walked into the store. Beautiful store , Kate is wonderful and the only...read full review

Nov 2022

Literally walked in and out without one person acknowledging me which was pretty amazing to me since there were so many employees. Guess I’ll be placing my order on line. What an unfriendly place.