About Primary Care - Boston University Charles River
Primary Care - Boston University Charles River is a medical practice that has received mixed reviews. While some patients have had excellent experiences with the friendly and attentive staff, including the doctors, others have reported poor phone etiquette and a lack of professionalism from the front desk.
The practice is described as having occasional delays for in-person appointments, but nothing too excessive. Patients with anxiety about doctor's visits have reported feeling comfortable and well-cared for during their appointments. The lab staff has also been praised for their kindness and flexibility in accommodating patients.
Overall, the reviews suggest that Primary Care - Boston University Charles River provides quality medical care, but the customer service and communication from the front desk staff could use improvement. Patients are advised to contact the practice directly to confirm the current address and visitor policies due to the ongoing COVID-19 situation.
Great group of professionals who make you feel welcome and comfortable from the moment you walk in. The patient care is excellent, and the bedside manner is exceptional. The nursing staff is knowledgeable, attentive, and compassionate, which makes you feel completely at ease throughout the process. Dr. Shertukde is very thorough, professional, and genuinely caring. It is clear that the entire team takes pride in providing outstanding care. I would highly recommend Dr. Shertukde and the entire staff.
Dr. Lyons was patient, kind, and knowledgeable, and she took the time to understand my medical history. The phlebotomist was friendly and put me at ease. Front desk staff were proactive and helpful.
Love Dr. Shertukde Bhakta so much! Thorough, caring, kind. Listens carefully, gives great information, offers options while empowering me to make educated choices about my care. The staff in the practice are really great too, friendly and helpful. While I need many of my appointments to be in person, I love that some check in visits can be over telemed as well. The MyChart system for (non-emergency) medical questions, appointment scheduling, sharing of routine test results, and Rx refills works very smoothly. I have several specialists through BMC and Dr. Shertukde and team are always up to speed with the info in my chart. Highly recommend!!
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday Closed
Sunday Closed
930 Commonwealth Avenue, Boston, MA 02215
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