About Primary Care - Boston University Charles River
Primary Care - Boston University Charles River is a medical practice that has received mixed reviews. While some patients have had excellent experiences with the friendly and attentive staff, including the doctors, others have reported poor phone etiquette and a lack of professionalism from the front desk. The practice is described as having occasional delays for in-person appointments, but nothing too excessive. Patients with anxiety about doctor's visits have reported feeling comfortable and well-cared for during their appointments. The lab staff has also been praised for their kindness and flexibility in accommodating patients. Overall, the reviews suggest that Primary Care - Boston University Charles River provides quality medical care, but the customer service and communication from the front desk staff could use improvement. Patients are advised to contact the practice directly to confirm the current address and visitor policies due to the ongoing COVID-19 situation.
I have been coming here for years and have had nothing but good experiences. The doctors, nurses, and front desk staff are all friendly, kind, and very responsive and knowledgeable.
NP carolyn phelan was very kind and took the time to listen carefully to my health concerns. she answered all of my questions and clearly explained her treatment thought process. i felt heard and well cared for. would recommend
I was actually so scared for my visit based on the previous reviews. I have anxiety with doctor’s offices regardless. However, I had an AMAZING experience. Everyone I encountered was so nice! The front desk staff, the assistant who took me back and took my vitals, my Dr, Dr Scott, and the person who took my blood. I could even hear some other workers making calls, etc. and they were very kind and patient from what I could hear as well. I was one of the last patients of the day and the lab even very kindly took my blood after 5pm. I’m honestly not sure where the bad reviews came from or maybe I got lucky I’m not sure but I personally would recommend this office.