About Primary Care - Boston University Charles River
Primary Care - Boston University Charles River is a medical practice that has received mixed reviews. While some patients have had excellent experiences with the friendly and attentive staff, including the doctors, others have reported poor phone etiquette and a lack of professionalism from the front desk. The practice is described as having occasional delays for in-person appointments, but nothing too excessive. Patients with anxiety about doctor's visits have reported feeling comfortable and well-cared for during their appointments. The lab staff has also been praised for their kindness and flexibility in accommodating patients. Overall, the reviews suggest that Primary Care - Boston University Charles River provides quality medical care, but the customer service and communication from the front desk staff could use improvement. Patients are advised to contact the practice directly to confirm the current address and visitor policies due to the ongoing COVID-19 situation.
Love Dr. Shertukde Bhakta so much! Thorough, caring, kind. Listens carefully, gives great information, offers options while empowering me to make educated choices about my care. The staff in the practice are really great too, friendly and helpful. While I need many of my appointments to be in person, I love that some check in visits can be over telemed as well. The MyChart system for (non-emergency) medical questions, appointment scheduling, sharing of routine test results, and Rx refills works very smoothly. I have several specialists through BMC and Dr. Shertukde and team are always up to speed with the info in my chart. Highly recommend!!
I have been at CRMP for close to 20 years and with Dr. Shertukde for almost ten. She has an excellent bedside manner, always easy to talk with, about anything. She is also very diligent and in my case, basically saved me from a possible bad ending. As part of a physical, she ordered a lung scan even though I’d hadn’t smoked in 25 years. That scan incidentally found an enlarged aorta that was at risk of a dissection or rupture. It led to surgical intervention, where the problem was addressed. I will always be grateful for that kind of care. As for the rest of the staff, I have always found the NPs, techs, nurses and front office workers to be perfectly pleasant...read full review
Dr. Shertukde is an excellent PCP. She listens to my concerns, discusses options, and stays current with developments in the field. Both Dr. Shertukde and the nurse practitioners here are a pleasure to work with.