A 5-star review for the office staff at this facility, specifically Amika Brewster and Jada Taylor. I came to the wrong place; they have two facilities in downtown Boston, but they swiftly helped me reschedule the appointment and showed authentic care for the patient. Cold weather but warm people.
J P.
Mar 2024
Without ignoring that overall healthcare in Massachusetts has been in crisis since the pandemic, Fenway seems like a non-profit in the middle of an identity/mission/purpose breaking point because the broad target population LGBT they originally served is now integrated into mainstream healthcare, and Fenway is lost. There is no need anymore to have segregated healthcare by sexual orientation, except for specialized cases that mainstream cannot appropriately serve, leaving Fenway with a tiny target population. After ten years of care, I switched to a mainstream hospital.
Anna R.
Feb 2024
Would do less stars if I could. Imagine a healthcare place so messed up that when you need to get your monthly med- they always forget to fill it and then you go off your meds every month. And they will never acknowledge that they are the issue. My advice to everyone : Fenway is a cooperation using lgbt population as a means to gain business. They don't care about that population. Like a all. It is beyond messed up that I've gone off of my meds because they NEVER DO REFILLS ON TIME- and then when you go to complain they say "hey let's talk about your quality of life"- as in they accuse you of having a bad attitude for going off of the meds that THEY NEGLECTED TO FILL. If you are gay, bi, trans or anything in between- don't walk away from this place- RUN. Im Not trans but if I was on hormones every month and my doctor made me go off of them each month cos They couldn't get their act together- WHATS THE POINT OF AN LGBT PLACE?!? Anyway I'm on adderall cos of bad adhd- if you want to join me in going off of your meds (we all know dropping adderall cold Turkey sucks) COME TO FENWAY!
James H.
Jan 2024
It all started when they moved to the new Barbie dreamhouse from Haviland. Over-building and exploding egos have apparently ruined the place. They forgot about us. I moved to CHA last month and will not look back. The difference in attitude, accessibility, and care are astounding. I had been going there since my mid-twenties, so I had kind of forgotten what I should expect from a medical provider.
DJ J.
Dec 2023
Patient since 1990s and former donor/cheerleader for Fenway health. Major changes need to happen when you are a gay man and no longer feel part of the Fenway community where you have been seen for decades. Patients that relied on you for decades are getting older and need to be seen - where they are and what their new health challenges are. MyChart appt requests were useless. New doctors and any remaining doctor that havent left are getting slammed by the leadership and then by the patients that are frustrated. When you dont feel safe or part of - you go elsewhere. Having had a safe place to be part of - and feel cared for makes leaving very challenging. I keep holding off hoping that they will again remember the 20 and 30 something year olds from the 1990s are still alive and worked hard to support Fenway. But has Fenway left us?
Jonathan D.
Dec 2023
DO NOT SEEK HEALTHCARE HERE UNLESS YOU WANT TO BE IGNORED AND MISTREATED!! This was an excellent facility when it was located on Havilland St. Now their management/owners are ONLY focused on making money while ignoring your healthcare needs. Avoid James Lunderville, Lauren Klingman, and Dr. Steven Elsesser at ALL COSTS. They prioritize themselves and their paychecks over the patient's needs. James Lunderville's actions almost caused my death through extreme negligence and then proceeded to ERASE my records online. Great candidate for malpractice.
Boston R.
Sep 2023
Thank you to dental staff Milo who goes above & beyond and is so helpful! Dermatology reception couldn't care less about scheduling and makes her job seem miserable. Other providers are more supportive and I like having them all in one place, though most are very hard to reach at times. Be prepared to wait on hold and transferred to different departments before finally getting in contact with who you are looking for. Also, lots of staff turnover as I have had numerous PCPs (and wasn't automatically transferred to another once mine left).
Rob H.
Sep 2023
Long time primary care patient who's stunned at how far this place has fallen. I've not had a physical in three years; in the last year I was able to book a physical two separate times--but each appointment was canceled by Fenway Health just beforehand, with no explanation given. I'm hopeful that under new leadership the organization will rebound.
Wendy L.
May 2023
I am about to lose it. I just moved to the area from out of state and have been looking for a PCP since December 2022. I can't find one to save my life. I called Fenway Health today and was told that since I am over 26, I could get my name on a waiting list that is 6 to 12 months long!
Purple D.
Apr 2023
This place is turning into a mess. 1 - I had an appointment that took 6 months to get in 2022, when I showed up to the appointment it had been cancelled. The receptionist said it was cancelled and flat out admitted that no one notified me. This was really irritating as I took off work and paid for parking, AND on top of that I had a medical issue - that's why I made the appointment. I spoke with the person handling complaints via email, it was the same corporate type spiel "we're sorry this happened, we'll talk to the people who were involved" etc etc. 2 - my PCP ordered an ultrasound which I had performed at an affiliated facility. After a month of not having the results relayed, I had to follow up 2 times. AND I NEVER GOT THE RESULTS until my next appointment with another PCP. 3 - I've had to change PCPs 3 times within the last year because 2 of them left. This is a struggle as I am trans and I am more comfortable with female providers but they have non taking new patients. 4 - I always have to ask for my results, bloodwork or whatever else I've had done. Why do I have to hound your office for results that you ordered? It doesn't make any sense and makes it more difficult for the patient. I appreciate the mission of this place, but it's so hard to be a patient here because something is always lacking or difficult.
Well Z.
A 5-star review for the office staff at this facility, specifically Amika Brewster and Jada Taylor. I came to the wrong place; they have two facilities in downtown Boston, but they swiftly helped me reschedule the appointment and showed authentic care for the patient. Cold weather but warm people.
J P.
Without ignoring that overall healthcare in Massachusetts has been in crisis since the pandemic, Fenway seems like a non-profit in the middle of an identity/mission/purpose breaking point because the broad target population LGBT they originally served is now integrated into mainstream healthcare, and Fenway is lost. There is no need anymore to have segregated healthcare by sexual orientation, except for specialized cases that mainstream cannot appropriately serve, leaving Fenway with a tiny target population. After ten years of care, I switched to a mainstream hospital.
Anna R.
Would do less stars if I could. Imagine a healthcare place so messed up that when you need to get your monthly med- they always forget to fill it and then you go off your meds every month. And they will never acknowledge that they are the issue. My advice to everyone : Fenway is a cooperation using lgbt population as a means to gain business. They don't care about that population. Like a all. It is beyond messed up that I've gone off of my meds because they NEVER DO REFILLS ON TIME- and then when you go to complain they say "hey let's talk about your quality of life"- as in they accuse you of having a bad attitude for going off of the meds that THEY NEGLECTED TO FILL. If you are gay, bi, trans or anything in between- don't walk away from this place- RUN. Im Not trans but if I was on hormones every month and my doctor made me go off of them each month cos They couldn't get their act together- WHATS THE POINT OF AN LGBT PLACE?!? Anyway I'm on adderall cos of bad adhd- if you want to join me in going off of your meds (we all know dropping adderall cold Turkey sucks) COME TO FENWAY!
James H.
It all started when they moved to the new Barbie dreamhouse from Haviland. Over-building and exploding egos have apparently ruined the place. They forgot about us. I moved to CHA last month and will not look back. The difference in attitude, accessibility, and care are astounding. I had been going there since my mid-twenties, so I had kind of forgotten what I should expect from a medical provider.
DJ J.
Patient since 1990s and former donor/cheerleader for Fenway health. Major changes need to happen when you are a gay man and no longer feel part of the Fenway community where you have been seen for decades. Patients that relied on you for decades are getting older and need to be seen - where they are and what their new health challenges are. MyChart appt requests were useless. New doctors and any remaining doctor that havent left are getting slammed by the leadership and then by the patients that are frustrated. When you dont feel safe or part of - you go elsewhere. Having had a safe place to be part of - and feel cared for makes leaving very challenging. I keep holding off hoping that they will again remember the 20 and 30 something year olds from the 1990s are still alive and worked hard to support Fenway. But has Fenway left us?
Jonathan D.
DO NOT SEEK HEALTHCARE HERE UNLESS YOU WANT TO BE IGNORED AND MISTREATED!! This was an excellent facility when it was located on Havilland St. Now their management/owners are ONLY focused on making money while ignoring your healthcare needs. Avoid James Lunderville, Lauren Klingman, and Dr. Steven Elsesser at ALL COSTS. They prioritize themselves and their paychecks over the patient's needs. James Lunderville's actions almost caused my death through extreme negligence and then proceeded to ERASE my records online. Great candidate for malpractice.
Boston R.
Thank you to dental staff Milo who goes above & beyond and is so helpful! Dermatology reception couldn't care less about scheduling and makes her job seem miserable. Other providers are more supportive and I like having them all in one place, though most are very hard to reach at times. Be prepared to wait on hold and transferred to different departments before finally getting in contact with who you are looking for. Also, lots of staff turnover as I have had numerous PCPs (and wasn't automatically transferred to another once mine left).
Rob H.
Long time primary care patient who's stunned at how far this place has fallen. I've not had a physical in three years; in the last year I was able to book a physical two separate times--but each appointment was canceled by Fenway Health just beforehand, with no explanation given. I'm hopeful that under new leadership the organization will rebound.
Wendy L.
I am about to lose it. I just moved to the area from out of state and have been looking for a PCP since December 2022. I can't find one to save my life. I called Fenway Health today and was told that since I am over 26, I could get my name on a waiting list that is 6 to 12 months long!
Purple D.
This place is turning into a mess. 1 - I had an appointment that took 6 months to get in 2022, when I showed up to the appointment it had been cancelled. The receptionist said it was cancelled and flat out admitted that no one notified me. This was really irritating as I took off work and paid for parking, AND on top of that I had a medical issue - that's why I made the appointment. I spoke with the person handling complaints via email, it was the same corporate type spiel "we're sorry this happened, we'll talk to the people who were involved" etc etc. 2 - my PCP ordered an ultrasound which I had performed at an affiliated facility. After a month of not having the results relayed, I had to follow up 2 times. AND I NEVER GOT THE RESULTS until my next appointment with another PCP. 3 - I've had to change PCPs 3 times within the last year because 2 of them left. This is a struggle as I am trans and I am more comfortable with female providers but they have non taking new patients. 4 - I always have to ask for my results, bloodwork or whatever else I've had done. Why do I have to hound your office for results that you ordered? It doesn't make any sense and makes it more difficult for the patient. I appreciate the mission of this place, but it's so hard to be a patient here because something is always lacking or difficult.