About Acton Medical Associates Acton
Acton Medical Associates Acton provides a positive overall experience for patients. The organization has two convenient locations, and the Healow app makes it easy to manage appointments and access results. Patients generally praise the doctors, expressing confidence in their care. While the administrative system can be challenging at times, same-day appointments are possible, and on-call staff are prompt in their responses. The pediatric side of the practice, in particular, receives high marks from patients. Dr. Jasmine Darling is described as engaging, highly knowledgeable, and respectful, taking the time to listen to patients and their families. She is praised for her personable approach and for making children feel like active participants in their own health journeys. Patients also appreciate the convenience of the lab and imaging center, though some have noted that the cleanliness of the facility, particularly the restrooms, could be improved. Overall, Acton Medical Associates Acton is seen as a reliable and competent healthcare provider, with a strong focus on patient-centered care.
The patient centered care that I had went I started going here 15 years ago has declined significantly. Despite going to the practice for various ailments many times in the last several years, I was always only seen by PAs and haven't seen my PCP in years. Many of the reception staff and support staff act as if the patients are a burden. If you are looking for a new practice to go to, do yourself a favor and keep looking. I finally had enough and have moved on and I'm very happy with my new provider.
Waited six months for an appointment. Arrived early and was told we were at the wrong location. No problem. I can drive to correct location and still be on time. They said no. Must reschedule. “Doctor decision” which I guess is a policy because they certainly didn’t speak to anyone. We drove to correct office anyway and were 8 minutes late. They refused to see us. Said we had to reschedule. Are you kidding? We would have still been waiting in the lobby if we had gone to the correct office initially. You’re telling me we would have had the first doctor’s appointment in history that began the exact minute it was scheduled? Who are they trying to make an example...read full review
Front desk at Acton medical is horrible!!!!
They are so rude, & condescending.
I love my PCP but will be looking for a new one soon.
Can't stand her front desk staff.