Brooks VA Medical Center: Jo Beng-Hoey MD

The Brooks VA Medical Center provides a mixed experience for patients. While the nursing staff, including Corey in the ER and the team during an EGD procedure, are described as very professional and attentive, addressing all questions and concerns, there have also been reports of poor coordination between different departments. Patients have faced challenges getting the necessary tests and treatments, with the ER and their primary care doctor not always on the same page. Additionally, there have been concerning reports of mistreatment by a patient advocate, leading to safety concerns for some individuals. Despite these issues, the overall sentiment suggests the medical center has the potential to provide quality care when the processes and personnel work effectively.