Planet Home Lending, LLC - Baton Rouge

Mar 2025

I called this office and was sent to voicemail. The message asked to send a text and someone would reach contact you. I sent a text, explaining what we needed. Nothing! I never received a text back nor did I receive a return phone call. I’ve tried to call the main Planet Home Lending and that is even worse. It is too difficult to get in contact with someone about a specific request.

Oct 2022

My new loan was sold off to Planet Home Lending. They reached out to me on a recorded line for training and quality purposes and verified everything on my loan including the address of the property and all mailing addresses and other ways of communication. I have received many letters full of lies on how this company is looking forward to serving me in the future.But yet the first payment was sent to another state and of course to another address and I didn’t receive it until the date it was due. Also I had to call on my lunch break checking to see if they had received my bank draft information. Which I thought my first payment would be Drafted. To only learn that it’s...read full review

Aug 2022

I have had a mortgage with various properties and companies for over 30 years. Never had a problem until I got sold to Planet. They bungled my payment history and could not recognize the payments from my previous lender and wanted me to make an extra mortgage payment, which I did not. Who can pay an extra mortgage payment? I paid them in full once they got it correct, but then they said my payment was 18 days late and reported me for late payment, which is horrible on your credit report. I've called so many time and it's just a waste. This is the worst group of people you can ever have for a mortgage. I refinanced just to get away from these losers.