United Rentals offers a vast selection of heavy equipment and tools for rent, including aerial equipment like boom lifts and scissor lifts, forklifts, earthmoving equipment, power tools, and more. They also sell used construction equipment from well-known brands.
While some customers praise United Rentals for their excellent customer service and friendly delivery drivers, others have experienced frustrating issues. Concerns have been raised about faulty equipment, lack of communication, and difficulty resolving problems. Customers have reported renting equipment that arrived with defects, leading to delays and disruptions in their projects. Despite attempts to contact United Rentals for assistance, some customers felt their concerns were not adequately addressed, leading to dissatisfaction and a loss of trust in the company.
I couldn't have asked for a more pleasurable experience. There was a small issue with the equipment, they fixed it and considering all the circumstances, worked with me and were more than fair. I'll be renting all equipment there from here in out. You couldn't ask for a nicer bunch of people to do business with.
These people are so rude and unprofessional. I rented a lift to use for my company and when we got it we were under contract. It worked for the time before lunch but after lunch the controls fir the basket stoped working. We checked the gas and hydraulic fluid. Which is supposed to already be full for use. The lift was out hydraulic fluid so we assumed that’s why some of the controls didn’t work. We got hydraulic, paid out of our own pocket, and filled it up. Turns out it wasn’t the hydraulic fluid because it still did not work. So we called United rentals multiple times with no answer. Now mind you we’re under contract at this point to get this job done in a… read full review
Big company capabilities small company hometown service. The salesman Brad advised me on what I needed to get my job done and took care of everything in one 5 minute phone call. I showed up on the day I had reserved and everything was ready to go.
2150 Trade Center Drive, Lexington, KY 40509
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