Friend has been waiting on repair on a system for which there is a warranty that has been broken since June.
Internal customer service can’t get management or the parts department to pick up
Despite the warranty, it’s going to cost over $2700 to fix because the part is covered, but not the coolant lost due to a broken part. Feels extremely wrong to word the warranty so that it covers a part but knowingly exclude coverage of coolant replacement, knowing that would be the result of a broken part.
Shouldn't be the customers burden. Shame!
About Comfort Heating and Air
Comfort Heating and Air is a family-owned and operated local HVAC company that provides high-quality residential and commercial service. They specialize in furnace repairs and new air conditioner installations, ensuring customers are comfortable at all times. With 24/7 emergency service and a 60-month, no-interest financing plan, they cater to various needs. Customers can also join the Comfort Club to prevent unwanted disasters. The company's technicians, including Taylor Brummett, are known for their prompt, professional, and friendly service. Reviews highlight the thoroughness of the maintenance plan and the professionalism of the team. Many customers have expressed satisfaction with the entire experience, from scheduling to the technicians' quick diagnosis and repairs. Comfort Heating and Air continues to earn praise for their exceptional service.
Reviews
I have been using Comfort Heating and Air for a few years and they have always been prompt and courteous. I have the maintenance plan and it has always been a thorough check.
My technician today was Taylor Brummett. He was awesome in explaining things, very nice and friendly. A great asset to Comfort HAC! 👍
Professional technician and I highly recommend.
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- no online estimates
- on-site services not available
- accepts credit cards
Location
2130 Christian Road, Lexington, KY 40509
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