Jul 2026
They installed our unit 4 years ago, we’ve had problems with it the last two years. As soon as they arrived the first time they came out last year they tried telling me what was wrong before ever looking at it, and tried arguing with me. This year they have came out twice (first day shut it off and changed the filter, it was frozen up, next day turned it back on telling my 84 yo mother in law it was just the result of a dirty filter, it froze up again less than a week later) and the problem is still not fixed, they didn’t stay long enough to really diagnose it, they said it was a dirty filter (it was not dirty, had been changed 3 weeks prior at most). Now they have tried telling us they don’t service Morgantown, but it clearly says they do online, also scheduled to come out on Friday then cancelled and changed it to Monday, then still didn’t show up. Then tried to say it was because we need to pay the bill which we hadn’t even received yet. We told them we’d give a check to the tech when he comes out but they said that wouldn’t work, wanted us to use a credit card over the phone and charge a $10 transaction fee which is even more money. We called someone else and they came straight out and diagnosed the problem, stayed longer than Carters and really tried, they were also much more professional, not talking down or acting like we were dumb. If you want a good professional install and someone who will stick behind their work, DO NOT choose Carters!
