10583 Widmer Road, Lenexa
Wed 7:30AM - 6PM
4.7
★★★★★
248 reviews
“Integrity Is Not Dead
From the initial phone call through the completed work, my experience with Connelly Plumbing was exceptional.
I called expecting the normal process of scheduling a service window. Instead, they confirmed the appointment immediately, and their communication system was impressive. I knew the appointment was confirmed, I could track the status of the technician, and I wasn’t left wondering when or if someone was going to show up.
They gave me a two-hour service window, which is already reasonable. Adam and Lamont were at my house roughly 20 minutes after I called.
That alone would have impressed me. The service once they arrived made the experience even better.
Adam and Lamont showed up with great personalities and a sense of humor, but when it was time to work, they went right to it. They didn’t just make an assumption and start replacing things. They actually troubleshot the problem, worked through what was happening, and their experience was obvious.
I do most of my own plumbing work, so I know enough to recognize when someone knows their craft. These guys absolutely do. More importantly, they were professional, straightforward, and treated the problem like something to solve, not an opportunity to sell me something I didn’t need.
That last part matters.
There is a reason I titled this review “Integrity Is Not Dead.” Good service is appreciated. Competence is expected. But when you combine competence, professionalism, personality, responsiveness, great communication, and integrity into the same experience, it deserves to be recognized.
Connelly Plumbing clearly understands that customer service starts long before someone picks up a wrench. Their entire process, from scheduling and communication to the people they sent to my home, was exceptionally well done.
Adam and Lamont represented the company incredibly well, and Connelly Plumbing has earned both my trust and my future business.
Five stars without hesitation.”