About Jake's Heating, Air & Plumbing
Jake's Heating, Air & Plumbing, established in 2006 in New Castle, IN, is a trusted HVAC contractor and plumbing service known for its commitment to quality and integrity. The team has earned a strong reputation for providing excellent customer service, with technicians who are both professional and friendly. Customers frequently praise the staff for their knowledge and ability to explain technical details clearly, such as new units and thermostat options. Many reviews highlight the quick response time, with technicians often arriving within hours to address urgent issues. For instance, one customer experienced a significant problem with their AC and received prompt service, including a late-night visit from a field supervisor to discuss replacement options. Jake's offers financing to make repairs and replacements more affordable, enhancing the overall customer experience. Technicians like Yiorgo and Colt are noted for their punctuality, clear communication, and thorough diagnostic skills, making customers feel confident in their recommendations. Overall, Jake's Heating, Air & Plumbing is highly recommended for anyone needing reliable and efficient HVAC or plumbing services, with a strong emphasis on customer satisfaction and professional workmanship.
Everyone I was in contact with at Jake's Heating, Air and Plumbing were top notch. James and all that helped were courteous and respectful of property and answered any questions and concerns I had.
James and Austin were wonderful! Very professional yet they were sweet and conversated with us while they were here. Explain everything about the new unit and wifi compatible thermostat. We will definitely recommend them to our friends and family. We loved Yiorgo too!
We had a great experience working with Jake's Heating, Air & Plumbing! To begin with, we had a problem that was temporarily resolved; however, we needed it to be permanently fixed. Austin Wilkins helped us by giving us options and helping us choose what was best for us. Chad Butler was the technician that fixed the issue originally, then today Chad and Austin Melton returned to fix the issue permanently. All of the team members from Jake's have been very knowledgeable, polite and professional.