About JCPenney
JCPenney is a well-known retailer that offers a wide range of products, including apparel, home furnishings, footwear, jewelry, and accessories for kids, men, and women. The store is popular for its amazing sales on shampoo and clothing, with often discounted prices on items like Paul Mitchell shampoo bottles and gift sets. Customers appreciate the friendly and knowledgeable staff, even if some are under 18, who help shoppers find good deals and provide helpful service. The store's clearance section is a good place to find discounts, although some customers feel prices can still be high and coupons have limitations, especially for credit card users. Staff members like Cristal have been praised for their excellent customer service, especially during busy times, with her going above and beyond to assist customers. Additionally, the store’s managers, such as Leslie, are known for understanding and helping customers with returns, even when the return window has closed, which many find very helpful. Overall, JCPenney is a store where customers can find good deals on shampoos, clothing, and more, supported by friendly staff and helpful managers.
1st time shopping there! Will definitely go back! Found the exact sheets i was looking for plus towels/ rugs/ pillows/ & more! Great sale going on! Plus the girl @ the check out counter was so nice! Very kind, helpful & sweet! She deserves 5 stars 🌟Associate # 0765..Store 1980!....just made my 2nd trip to the JC Penney store @ UP Mall! Great deals! Had Diane for my check out..she was so helpful! Told me about rewards i had..helped me through the whole process & using my New Penneys card! She deserves 5 stars for customer service! My thanks to her for patience & kindness & helpfulness!
Went there to look for church shoes for my little boy. I ended up only finding a pair of tennis shoes. You have nothing. In the line for Sunday, go-to-meeting shoes. Not everybody meets for church just for Easter and Christmas. Some of us go to church every week. Twice a week or more. You guys need to load up on your stock. Couldn't even find any kind of Short heel pumps for myself. Very disappointed. And I also went there to get a baby gift and could only find one for a newborn child. You don't even sell baby blankets anymore or baby blanket sets that used to have a rattle in it. You could get 3 and 5 piece arrangements, and now you have nothing. Very disappointed...read full review
Liked what I bought. Great value. Got the sale price after the sale was over. They forgot to pull the sign. $35.00 additional off by opening an account. Win win. Only complaint , it's just like Lowe's and other stores. NO ONE AROUND TO HELP !!!! Love to vent, have a great day.