We Took our montana in for service,all we can say is Wow!!!Everyone in the service department treated us like they were working on their own RV. The attention to detail and the personal service from the service writers to the technicians was second to none. So Glad we chose Keystone to service our RV. Thank you to the entire team!!
August 2025
Bought a brand new 5th wheel and wish we didn't, worst purchase of our lives. After leaving the dealer the compartment doors flew open on the highway, the fridge was wired incorrectly, the slide hit the fridge door when pulled in causing damage, and too much more to mention. Oh yeah, one more, big crack formed up the side of the camper. Working on second attempt to fix it now. I would recommend staying away from this brand.
August 2025
After less than 3 years, the roof of my RV is already leaking. From many spots...Keystone’s workmanship is terrible, and their so-called structural warranty barely covers anything—what a joke! When I called for help, I was met with the rudest customer service I’ve ever experienced. Plus the Manager never called back....
Deedra Scott from customer service actually told me that my call “did not warrant a manager” and proceeded to talk to me like I was a child. Completely unprofessional and insulting. Instead of standing by their product, they dismiss your concerns and make you feel like you’re the problem.
We Took our montana in for service,all we can say is Wow!!!Everyone in the service department treated us like they were working on their own RV. The attention to detail and the personal service from the service writers to the technicians was second to none. So Glad we chose Keystone to service our RV. Thank you to the entire team!!
Bought a brand new 5th wheel and wish we didn't, worst purchase of our lives. After leaving the dealer the compartment doors flew open on the highway, the fridge was wired incorrectly, the slide hit the fridge door when pulled in causing damage, and too much more to mention. Oh yeah, one more, big crack formed up the side of the camper. Working on second attempt to fix it now. I would recommend staying away from this brand.
After less than 3 years, the roof of my RV is already leaking. From many spots...Keystone’s workmanship is terrible, and their so-called structural warranty barely covers anything—what a joke! When I called for help, I was met with the rudest customer service I’ve ever experienced. Plus the Manager never called back....
Deedra Scott from customer service actually told me that my call “did not warrant a manager” and proceeded to talk to me like I was a child. Completely unprofessional and insulting. Instead of standing by their product, they dismiss your concerns and make you feel like you’re the problem.
Between the poor... read full review