It was a wonderful experience to work with Michelle H at Rendina. Everything is taken care of. She goes above and beyond and gets things done before you can think about it. Funeral home is spacious, and prices are very manageable. Everything is so customized to what you need. Michelle feels much more like a friend than a funeral director. I half expect her to pop up at our next family picnic.
February 2020
Well, Michelle must have lost her empathy because she treated me with no sympathy at all this year. And the fees were $1500 higher than we were quoted. They have made a lot of money over the years from my family members but NO MORE! We will be doing business with Reese !
January 2020
Both sides of my family have used Rendina over the past 50 years. I live out of state and when I found out my mother died, I called Rendina and spoke with MICHELLE. I can't believe how I was treated! How do they stay in business!! She had NO compassion for the fact that I was inquiring about my mother's services. She would not give me ANY information! As if I was just some bum off the street staggering in to inquire about someone I kind of knew! She didn't even ask me if I could identify myself. I would have been happy to verify anything she needed. She has NO customer service skills. I have been in customer service since 1969 (probably before she was born)... read full review
It was a wonderful experience to work with Michelle H at Rendina. Everything is taken care of. She goes above and beyond and gets things done before you can think about it. Funeral home is spacious, and prices are very manageable. Everything is so customized to what you need. Michelle feels much more like a friend than a funeral director. I half expect her to pop up at our next family picnic.
Well, Michelle must have lost her empathy because she treated me with no sympathy at all this year. And the fees were $1500 higher than we were quoted. They have made a lot of money over the years from my family members but NO MORE! We will be doing business with Reese !
Both sides of my family have used Rendina over the past 50 years. I live out of state and when I found out my mother died, I called Rendina and spoke with MICHELLE. I can't believe how I was treated! How do they stay in business!! She had NO compassion for the fact that I was inquiring about my mother's services. She would not give me ANY information! As if I was just some bum off the street staggering in to inquire about someone I kind of knew! She didn't even ask me if I could identify myself. I would have been happy to verify anything she needed. She has NO customer service skills. I have been in customer service since 1969 (probably before she was born)... read full review