This is not a customer centered company. I went to call Midwest Eye Consultants to see why my order of eyeglass frames is taking so long. I paid for these frames out of pocket in full and it is taking over two weeks to get them since 12/9/2025. This order is from last year and they are not custom made or have any glasses going into them so what seems to be the hold up? I called the wrong number and it was to Midwest Eye Consultants Surgery Center and understanbly I was told that this was indeed the wrong office number.
See it wasnt the confusion I was a little upset about it was the way this staff person went about it like i was inconvenienceing her.... read full review
February 2025
Was at the North Coliseum office today. Fantastic service and caring and professional people working there. I want to especially commend Raven, Sonny and Rhonda for their plans caring manner. Dr Swank has a great staff!
June 2024
Disgusting facility! No sanitized papers on equipment, never cleaned one piece of eye equipment during exam. rude staff, was told my glasses would need picked up when an optometrist was there to be fitted. Went to get them after i waited an extra 4 days only to be told to go across town to have them adjusted because they don't have anyone in the office. Staff was irritated i asked for my prescription with the pupil distance on it. Very unprofessional would give 0 stars if I could!
This is not a customer centered company. I went to call Midwest Eye Consultants to see why my order of eyeglass frames is taking so long. I paid for these frames out of pocket in full and it is taking over two weeks to get them since 12/9/2025. This order is from last year and they are not custom made or have any glasses going into them so what seems to be the hold up? I called the wrong number and it was to Midwest Eye Consultants Surgery Center and understanbly I was told that this was indeed the wrong office number.
See it wasnt the confusion I was a little upset about it was the way this staff person went about it like i was inconvenienceing her.... read full review
Was at the North Coliseum office today. Fantastic service and caring and professional people working there. I want to especially commend Raven, Sonny and Rhonda for their plans caring manner. Dr Swank has a great staff!
Disgusting facility! No sanitized papers on equipment, never cleaned one piece of eye equipment during exam. rude staff, was told my glasses would need picked up when an optometrist was there to be fitted. Went to get them after i waited an extra 4 days only to be told to go across town to have them adjusted because they don't have anyone in the office. Staff was irritated i asked for my prescription with the pupil distance on it. Very unprofessional would give 0 stars if I could!