First, they really need to work on their meals. My mom was there for two weeks. Half the time the vegetables were so hard it was like they were straight from the garden, and they didn't cook them. Some of the meat was so tough or chewy that she couldn't eat it at all. I finally asked for soup for her, and it tasted like they threw vegetables and noodles into a cup of water. No broth and no flavor! Many things are not what I would consider appropriate for someone who is ill. Plain chicken broth and a cheese toastie would have been more appropriate. Second, we were surprised at the last minute when they said they were discharging my mom the following day, and we needed...read full review
Feb 2026
Very difficult to reach doctor offices. Staff do not know what insurance covers. Joyce Bell NP refused a telehealth appt. even though elderly patient has mobility issues. Insurance does cover telehealth.
Apr 2025
They double bill for visits by coding items differently, hoping insurance and patient doesn't pick up on it. Their new phone system makes it impossible to talk to your doctors office staff. There is a reason why IU Heath is coming into area hot, Lutheran is running all patients away. To make matters worse, previous Dr. disappeared a couple of months back. Dr. who took over understandably wants to see you before renewing prescriptions. So I go in and meet with him. He is very concerned about my blood pressure (been on same medication for this for 25 years). I tell him those numbers are normal for me. He asks me to take blood pressure daily and keep a log of it, and...read full review
First, they really need to work on their meals. My mom was there for two weeks. Half the time the vegetables were so hard it was like they were straight from the garden, and they didn't cook them. Some of the meat was so tough or chewy that she couldn't eat it at all. I finally asked for soup for her, and it tasted like they threw vegetables and noodles into a cup of water. No broth and no flavor! Many things are not what I would consider appropriate for someone who is ill. Plain chicken broth and a cheese toastie would have been more appropriate. Second, we were surprised at the last minute when they said they were discharging my mom the following day, and we needed...read full review
Very difficult to reach doctor offices. Staff do not know what insurance covers. Joyce Bell NP refused a telehealth appt. even though elderly patient has mobility issues. Insurance does cover telehealth.
They double bill for visits by coding items differently, hoping insurance and patient doesn't pick up on it. Their new phone system makes it impossible to talk to your doctors office staff. There is a reason why IU Heath is coming into area hot, Lutheran is running all patients away.
To make matters worse, previous Dr. disappeared a couple of months back. Dr. who took over understandably wants to see you before renewing prescriptions. So I go in and meet with him. He is very concerned about my blood pressure (been on same medication for this for 25 years). I tell him those numbers are normal for me. He asks me to take blood pressure daily and keep a log of it, and...read full review