About Hale Family Dentistry
Hale Family Dentistry is a dental practice that values quality care and patient comfort. The staff, both clinical and administrative, are praised for their professionalism and dedication to providing top-notch restorations and appliances. The practice demonstrates sensitivity to patients with medical conditions, such as Celiac Disease, by ensuring all products are gluten-free. Transparency in pricing is also appreciated by patients, eliminating any unexpected costs. The care and compassion shown to patients during difficult times are commendable, making this dentistry a true family-oriented practice. They offer a range of services including teeth whitening, repairs, deep cleanings, cosmetic work, and specialize in sleep apnea.
I would not recommend Hale dentistry. While the dental work seems solid, the office and customer service leaves a lot to be desired and they will mislead you about costs and try to charge you extra at every opportunity. We had some remedial dental work needed. From the first consult they applied things to insurance they said they would not and effectively blocked us from consulting anywhere else. (Should have trusted this first impression). We received a full treatment plan with cost estimates. The first treatment went well, but at the second treatment we were told that the costs had more than doubled, and we owed an additional hundred dollars from the previous treatment as well (that we had prepaid ~$200 for). This was due to an insurance coverage mistake/category issue and not *necessarily* the offices fault, just a small oversight. However , when we expressed that the new (4x larger) total was not within our budgeting, we were told that if we cancel the appointment they would still charge the $40 cancelation fee. Hale Dentistry had filed the claim for the 1st treatment 2 weeks ago. When I pointed out that they could have notified us of the new total in advance so we had the option to cancel outside the 24 hours then the office manager magically decided the claim had "just been returned today" and they couldn't have notified us. They didnt even attempt to call us during the day (evening appointment) to give us any kind of heads up until we were in the office, so that story is awfully suspicious. When we pointed this all out we were told "checking with your insurance is really a courtesy, we don't have to do it" and that the $40 cancelation fee was "office policy" and could not be waived "at all". As frustrating as it is, we understand insurance coverage cannot be changed, but office policy? Seemed intentionally unhelpful and unapologetic about the situation. So while the dentist may be good and the hygienists very nice, the office policy seems bent on scamming as much money from patients as possible, regardless of the scenario. If you have a sensitive or urgent dental situation, I urge you to find an alternate provider. This office staff will, intentionally or not, squeeze you for every possible dime. Go a little further down Coliseum to Lake Ave, there are plenty of honest dentists with wonderful office staffs that you could trade up to instead.
The VA sent me to a dentist to get a device to help with my sleep apnea. This is the review I put on Google for Hale Family Dentistry… Staff was warm and welcoming. Dr Hale spoke with me not to me. He gave his opinion and we discussed my options. Turned out that I was not a good candidate for the procedure. Dr said he would do it but it, most likely, would be a waste of time and money. It’s not often you find that kind of honesty in today’s society. I highly recommend Dr Hale an honest and trustworthy doctor. I normally don’t leave reviews but this office was so friendly and honest I just had to review this excellent service.
Highly recommend Hale Dentistry. The staff is great. Courteous and fun to be with. Service is great. They take pride in what they do and make sure it's done right. If you need dental care, it's the place to go.