Big City Optical - Plaza Del Lago In Wilmette

Jun 2026

I bought a pair of glasses with Big City Optical in Wilmette 3 years ago. Today at during the late afternoon a lense fell out from the frame. Looking at the frame I realized a screw was missing.

I took the glasses in at 4:35 to their Wilmette store and Stella immediately took the glasses a repaired them over the last 20 minutes.

Clearly, I was expecting because it was so late in the day to wait until Monday for the repair. But no, she took the time and fixed immediately.

I also mentioned I needed to purchase some additional lense cleaner. She gave me another bottle for free.

I've made several purchases there including sunglasses and another...read full review

May 2026

The staff and the doctor were exceptional. My 94 year old dad is not an easy patient, but they accommodated him in every way possible to secure an accurate assessment. We will be going back to turn his prescription into new glasses. He didn't have the bandwidth to pick them out today, but he liked what he saw, as did I.

May 2026

Look, I’m going to be honest with you. My eyes? A complete disaster. We are talking a genetic comedy of errors. But for Dr. Scott Ford and the incredible team at Big City Optical in Wilmette, I’m pretty sure I’d be navigating the world strictly by sound and vibes.I don't have 20/20 vision—not even close. But here is the thing about Dr. Ford: he actually cares. He takes the time. Every single visit, he works his magic to make sure that when I walk out those doors, I am seeing the world just a little bit clearer than when I stumbled in.And the staff? Absolute saints. It is a miracle zone in there. I mean, they didn't just give me phenomenal care;...read full review