Stenzel Jennifer L

Apr 2023

I've been trying to make an appointment here since January. I've called several times. Every time I call I'm told there's no availability. I've been told that I am high up on the waitlist. I even told the lady last time I called her that I really need to get into counseling. No communication from them unless I reach out first. Not impressed at all. If this is their version of Christian counseling, perhaps I need to look elsewhere.

Apr 2022

First, my review has nothing to do with the clinical services I received from Stenzel. Second, I thought my counselor was genuine and attentive to my concerns. However, I faced several problems with the business side of the company. For instance, I had no idea it was my responsibility to contact my insurance company for partial reimbursement. This is something that should have been explained prior to services beginning. Another issue was I clearly expressed I wanted to continue counseling after my counselor left the company, but no one contacted me. I found this to be a problem because I know from professional experience this is something that should have been facilitated by the agency. I also didn't like it was nearly impossible to contact the woman in charge of collecting payment. For instance, she rarely returned phone calls and I didn't quite understand why she didn't communicate via email. Her primary mode of communication was a bill in the mail. It was very, very impersonal. Not what you would expect from a company that specializes in clinical services. I have met Grant Stenzel and believe him to be a decent man. However, if you tell someone you are sorry that they felt disrespected without taking accountability for what you or your company did wrong are you really sorry?? I don't think so. Therefore, I cannot recommend this service.

Feb 2022

My son was seeing a therapist. There was confusion as to which insurance to bill. They billed the incorrect insurance. I advised them we had 2 insurances and that the incorrect insurance was billed. I was told to pay a certain amount till the other insurance paid so my son could be seen. I paid $900 out of my own pocket even though we had insurance. A week later they decided not to see my son. I would not recommend this company as it has taken a toll on my son not to mention my finances. Billing is hard to work with and they do not keep their word. I requested a call from management and no one has returned my call. I feel for my son. As a professional you just don't drop clients.