Cynthia Yingst, DDS - Grove Dental Associates

The Bolingbrook location requires orthodontic appointments every 4 to 6 weeks, yet never has appointment availability. The orthodontist works very few days. Often required appointments are pushed out way past the necessary date.

I have been going to Grove for 15-20 years. My teeth are in good shape. No issues. RECENTLY HOWEVER, This office keeps upping their prices for worst service. I didn't have insurance until this past February, but they make sure their prices for a cleaning far exceeded the amount covered. When I left my appointment I was told I had nothing due. I received a bill once they found out I had made an appointment with another dentist for a consultation. The dentist doesn't do anything now, but check your teeth after cleaning. Everything else is pushed to the oral surgeon. The consult with this doctor usually 300-500 dollars. That doesn't include any work to be done. My dentist used to be wonderful, but he changed. He doesn't take the care that he used to. I DO NOT RECOMMEND GROVE DENTAL.

This is a follow up to the Better Business Bureau regarding my complaint with Grove on my procedure that went bad. Per the BBB, I will now file complaints with the Attorney General's Office, any regulatory agencies for this industry, and/or the Federal Trade Commission (ftc.gov) Dear Jim Robinson: This message is in regard to your complaint submitted on 1/21/2024 against Grove Dental Associates - Wheaton. Your complaint was assigned ID 21178544. Thank you for taking the time to inform us of your experience with this business. Please make note of the case number above and refer to it in all future communications with BBB® regarding this matter. We regret to inform you that the Better Business Bureau has closed your complaint because we have not received a response from the business. The failure to respond to your concerns is taken quite seriously and may negatively impact their rating with BBB so that other consumers are informed. You may also contact your Attorney General's Office, any regulatory agencies for this industry, and/or the Federal Trade Commission (ftc.gov) to file a complaint as well. Depending on the nature of your concerns, you may wish to seek legal advice. Sincerely, Customer Relations Representative Better Business Bureau® 121 W Wacker, Suite 2000 Chicago, IL 60601 312-832-0500

I have been a loyal Grove Dental patient for 10 years. Grove/NIDG (parent company) is no longer the friendly place it used to be. My last procedure had several problems. I asked the office Manager Sheri Worfel Grove Dental Associates / Wheaton Town Square if I could get a small refund or compensation for my troubles. Since the staff misplaced my dentures causing me to have to come back a week later with severe pain and discomfort. Sheri gave me the run around and then said her boss will get back to me. Jennifer Garibaldi Senior Regional Director Of Operations North American Dental Group. Jennifer called and when I asked for a partial refund or any type of compensation she just gave a big NO! She threatened me saying she was going to notify her legal team. Do not deal with Grove/NADG in unless you want to deal with a company in my opinion they cares more about profit than a customers satisfaction.

Today I recieved a letter from Grove Dental in Wheaton stating from Dr Andrew Matta that my children were no longer welcome at Grove. Mind you we have Ben patients there for 12 years. Their reasoning per Sherry the office manager at the Wheaton location is because no payment has been made on my daughters braces since 2022, in which I have a contract with them and they are suppose to charge my card monthly but THEY have not. once I brought up "why is that my fault", then I was told that because we did not have a procedure done by an oral surgeon that is another reason we were let go. it was a suggested procedure, I was not aware that we were being forced to have something done that we did not see that it was imperative to have done. So, they let both my kids go from the practice who already had their braces done with them, they've already been paid from insurance, they have been taking monthly payments on a cc for one child, but not the other. We also were NEVER told or NEVER asked for any type of payment for the last year and we are there every 6 weeks. So never being asked for any payment for over a year or sent any type of letter and they just decide to say find a new orthodontist . Unbelievable!

The office just called me 2 days before my appointment to cancel, and the only options that I was offered was tomorrow, or January when they had already delayed me from a 6 month appointment to a 7 month appointment, I work in healthcare and the patients always come first even if we need to work late to make it work, this is very poor customer service on their part and really shows a lack of caring about their patients.

Because this was my family dentist growing up I didn't realize leaving your appointment with your mouth throbbing in pain and bleeding after every visit wasn't normal till I found a real dentist practice that knows what they are doing - grove dental Wheaton is a nightmare in "Dupage county clothing" in every department of their practice their negligence has caused me years of pain and suffering! from oral surgery (wisdom teeth pulled - left out some crucial after care instructions causing me a big scary infection with months of antibiotics! to orthodontics that let Invisalign dry and reseed my gums even though I told them I was in pain permanent damage done! To their longest working dentist that didn't catch the fact the filling he installed had a crack earlier on causeing the tooth to rot out and needed a root canal (DONE ELSE WHERE!) EVEN THOUGH I TOLD HIM I WAS IN EXCRUCIATING PAIN year after year!) They use out dated technology x-rays are on negatives for crying out loud! Costing $200 each I never knew how bad this place really was till I found my current dentist thank god they have corrected all the wrongs done to my teeth due to this unfortunate dentist! Lastly during covid grove dental sued me in court for the last visit - here's why a few years back (before I found my new dentist) I went in thinking they would be replacing his filling he had recently installed just fell out - they told me free of charge - then tacked on a bunch of costs I said I didn't want and couldn't pay for but then ignored me and went along doing them I told them upon leaving I asked them not to perform those services and they didn't except my insurance now I have to pay for their lawyers fees on top of their measly $400 bucks! They also harassed me with 1-2 letters a week demanding full payment with no payment plan available! They were never willing to hear I'd become homeless due to divorce and was on welfare grove dental has no heart only $ signs and incompetence must be why they are suing so many people ! If you are thinking of giving this place a try run! My current dentist is miles above this place my mouth has never in my life felt so good I'm in heaven and they take Medicare insurance GROVE DOES NOT they are snobs on top of incompetence And inappropriate talk between employees in front of patients during the work nearing sexual innuendo I'm not even kidding YUCK! I've been meaning to write this review for years just needed the final push and suing ME! Was definitely it!

As you can see, Sara responded to my review. I called the number in hopes to sort this out and naturally have not heard a response back from the management company. Not sure why I'm surprised. Horrible business management. As soon as this retainer (which is still cutting up my entire mouth over 48 hours later) is removed, I will m never return to Grove Dental. Don't say you take emergency dental situations when the best you can do is "squeeze me in" 2 weeks from now. That's not an emergency, that's an appointment. Absolutely appalling.

Every time I have an appointment I usually wait 15-20 minutes. This is really unacceptable. My time is just as valuable! If you've got time to kill this is the place.

I have taken my children from age one to this facility and at first thought they were great. Soon I realized after the often turnover of Dentists that something was wrong with the Wheaton facility. Example: My son had all his teeth sealed and then about 3 months later my husband took him in for his cleaning. My husband called saying that the dentist is recommending his molars be sealed as they claimed the sealant wasn't showing in his chart. I was livid, how could a dentist not see sealants? I brought him in for a follow up appointment and after convincing them that his teeth WERE SEALED AT THIS VERY LOCATION A FEW MONTHS PRIOR they "magically" found the records indicating so. Unbelievable!! They are the worst!! They are ran like a large sales corporation wanting to sell any service and very disconnected to the patients. I know better now that we have moved to a private dentistry and you feel the word of difference. I only kept my children there because my daughter was finishing up her ortho requirements and I have completed payment via the contract. Maybe not all Grove Dental chains are like this, but I would steer far away from this office in Wheaton.