About LRS West Chicago Transfer Station, Material Recovery Facility, Portables, & Clean Sweep
LRS is a prominent independent waste diversion, recycling, and portable services provider in the United States, operating since 2013. The company serves millions of residential and commercial customers across nine states, including Illinois, Wisconsin, and Indiana, with a dedicated team of nearly 2,300 full-time employees. Customer experiences with LRS vary, highlighting both positive and negative aspects of their service. One customer praised the easy process for disposing of wood at their facility, noting helpful front staff. However, another customer expressed disappointment over hidden fees related to a Porta potty rental, despite smooth delivery and pickup service. After addressing the issue, the company rectified the situation, reflecting their commitment to customer satisfaction. Additionally, LRS has been recognized for their dedicated trash and recycling pickup, even under extreme weather conditions. Their early morning routes during a heatwave demonstrate their commitment to maintaining cleanliness in the community. Overall, LRS strives to provide exceptional service, showcasing a strong company culture and dedication to their customers.
To the driver who picked up our recyclables today (02-24-26) on Wildwood Ct, St. Charles, thank you! I watched you pick up all the flying debri in the street and pick up the overturned recyling bins as the wind picked up. Great job sir!
Extremely poor customer service. We have been calling them for 2 weeks to increase our pick up schedule from every other week to once a week. No response from them at all. Left messages and sent emails. Not even for an increase in business do they care to call back. Have a contract until Oct. then cancelling. Do not use this service.
I wish I never changed the bad to the worse. Bad was WM and now is LRS LLC. Horrible customer service that never care about if you wanna stay or leave them. They don’t answer the calls beside they leave you on hold until you get tired and you hang up. They exist only to be sold and wait until WM buys them. Save yourself a head ache and stay away from them.