Ray's Heating & Cooling is highly regarded for their excellent service and customer care. Customers appreciate their quick response, often arriving the next day to fix issues like AC units freezing during hot days. The company provides clear estimates, explaining options thoroughly without pressuring customers into higher-priced choices. They go above and beyond by reviving old systems even when they are near the end of their lifespan, showing a commitment to customer satisfaction. The installation team is friendly, courteous, and respectful, working diligently from start to finish and offering helpful advice. Despite unforeseen issues during replacements, they maintain transparency by keeping costs within original estimates, demonstrating honesty and integrity. Overall, Ray's Heating & Cooling is seen as a dependable, professional, and caring business that consistently delivers quality service and values its customers.
Ray's went above and beyond to take care of us. Not only did they give us a great quote on a new system, they revived the old system while we were waiting for the install even though it was well beyond the end of it's reasonable lifespan and we had known for a long time that it was only a matter of time before it died.
Air conditioner froze on a very hot day. Service man was here the next day. (Very much appreciated the quick response). Service rep explained the problem giving estimated cost before resolving the problem.
Rays is the best of the best. I’ve been a customer of Ray’s Heating and Cooling for a number of years. Recently Nick came and gave me an estimate to replace my ac/htg. He gave me a couple choices, explained everything thoroughly answered any questions and left it up to me as to which option I chose. One option was more expensive than the other, but he didn’t try to influence me to get the more expensive unit. Within a week I had an appointment to get my new
ac/htg system. Isaac and Richard were a delight. Richard can sing pretty well and Isaac enjoys whistling which I hadn’t heard in years. It was a delight!!! They both took pride in their work and you can tell… read full review
700 County Rd 2175 N North, Urbana, IL 61822
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.
