About Geek Squad
Geek Squad provides repair, installation, and setup services for various types of technology at over 1,100 Best Buy stores. Their agents can fix most makes and models of technology, regardless of where it was purchased. Some customers have had both negative and positive experiences. Many appreciate the helpful and knowledgeable staff. For instance, Nate quickly resolved a laptop issue in just 10 minutes, which was especially important for a customer going out of town. However, some reviews highlight concerns about pricing. One customer noted that they could not get a price match on a Dyson heater, which led them to order from another retailer instead. Additionally, while some customers have had issues, such as problems with a homeless individual at the Skokie location, others have shared positive experiences. For example, Justin, a Geek Squad associate, assisted a customer with a Fitbit issue and provided thorough explanations. Overall, Geek Squad has a mix of good and bad reviews, but some customers have been satisfied with the service they received.
My mom had trouble with her phone. She had trouble with getting an appointment, mistakes were made over the phone. But Naramsin got it done in 10 minutes. He was kind and explained things to my 96 yr old mom that depends on her phone for contacting her grandkids and playing word games. Thank you
Want to thank Geek Squad for finding the issue with my laptop which I could not do because I didn't have the means to open the laptop case. Kudos to Nate or Nathan. Resoved my problem within 10 Minutes. Was going out of town and needed the laptop.
I've been coming here for 20 years. Prices are hit or miss, customer service used to be ok and much hasnt changed. Which is why the store is probably empty all the time. Went in to buy a dyson heater...they couldn't price match it from bestbuys price of 299 to dysons price of 279. Guy at the counter said they don't match manufacturer prices. No worries, just ordered from another retailer instead that did price match. Sad reality but this is probably a big reason why big box stores are closing down, can't compete with online retailers.