Geek Squad

Geek Squad provides repair, installation, and setup services for various types of technology at over 1,100 Best Buy stores. Their agents can fix most makes and models of technology, regardless of where it was purchased. Some customers have had both negative and positive experiences. Many appreciate the helpful and knowledgeable staff. For instance, Nate quickly resolved a laptop issue in just 10 minutes, which was especially important for a customer going out of town. However, some reviews highlight concerns about pricing. One customer noted that they could not get a price match on a Dyson heater, which led them to order from another retailer instead. Additionally, while some customers have had issues, such as problems with a homeless individual at the Skokie location, others have shared positive experiences. For example, Justin, a Geek Squad associate, assisted a customer with a Fitbit issue and provided thorough explanations. Overall, Geek Squad has a mix of good and bad reviews, but some customers have been satisfied with the service they received.