“Staff was all super friendly and very knowledgeable! Very impressed after my second visit!!“
“Dr. Sundquist is always so kind & caring towards my children! Great pediatric provider!“
“Today, I had a visit to remove my stitches! The whole team was amazing! Thank you to Katie, for being so understanding and making sure I was comfortable. You absolutely rock!“
“Edit: I received a call from the Clinic Manager and she informed me that they are aware of their phone system issues and they are trying to implement a new one so that the experience is better going forward. She also informed me that I can request prescriptions and schedule appointments through the online patient portal, which I was not aware of. I'm very pleased with how Heather has received the feedback and with the solutions she has provided me. I'm going to change this from 1 star to 4 stars.-----original review below-----DON'T EVEN BOTHER GOING TO THIS CLINIC.It is poorly managed and just gets worse. I have been going to this clinic for years. I've been trying to find ways to convince myself to stay because I love my PCP. My PCP, Delora Brooks, NP, is wonderful and she has given me the best care I have ever received. I moved out of the area and still drive to this clinic because thats how much I would like to keep her as my PCP. However, the clinic itself is awful to deal with. Their phone system is terrible. Some days you are directed through an automated system. Some days the line is constantly busy and you can't get through at all. About 90% of the time you're directed through the automated system only to be directed to voicemail, where the message SAYS that they will return your call, but they NEVER DO. I have a prescription that has to be written every month and can't have refills scheduled with the pharmacy. I've tried being proactive and calling a little early, but I leave a voicemail and no one returns my call. It shouldn't be this stressful to receive care. My pharmacy is out of stock on my prescription and won't be able to fill it in time before my current prescription runs out. The pharmacy can't transfer the prescription to another location they told me to call my doctor and have it moved to the other pharmacy that has it in stock, but now I can't get in contact with anyone in the clinic and we are about to go into a 3 day weekend. This is an absolute nightmare and it is 100% the fault of whoever is in charge of this clinic. I'm seriously debating looking for a new primary because it is just too difficult to deal with this clinic. It makes me sad, but I can't keep doing this every month.“
“Highly recommend!! The Doctor and all her staff were so sweet and caring. They took the time to actually listen and help my son and I figure out exactly what was going with us. They checked several options for us and did not dismiss any concerns we had. Very little wait time for anything there.“
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“I went in for my new patient exam on a mid-June Friday morning to see Dr. Laura Crandall and was so satisfied with my visit. Upon walking into the building, I was greeted with a friendly smile from a mutual friend (Katelyn) at the front desk. The wait wasn't long, paperwork and insurance went smoothly, and the receptionist gave me a welcome bag full of goodies when I was called into the room. Isaac, the medical assistant, was very kind, funny, and professional. He told me a funny story while drawing blood, a nice distraction. Dr. Crandall is also very caring, personable, and professional. She asked me a couple of times if there were specifics about my health that I wanted to discuss, informed me of her style of practice, and was overall pleasant to talk with. I felt very welcomed and comfortable at the office and will happily return for future appointments.There were nice touches all over- a welcome goody bag, magazines both in the waiting area and in the room, a couch in the room (in addition to the typical cushioned tabletop), and pictures on the walls of staff.“