About Neighborhood Rooter express
Neighborhood Rooter Express is a full-service plumbing and sewer company that offers a wide range of services to their customers. They specialize in rodding out any line inside the home or at the cleanout outside, and they can handle everything from replacing a sump pump to a hot water heater. The company strives for 100% customer satisfaction, and their technicians will walk customers through the issues they find and provide an affordable price before any work is performed. Neighborhood Rooter Express also offers a one-year guarantee on main line sewer rodding, ensuring that if the main line backs up after they've worked on it, they'll come back and rod it again for free. Customers have praised the company's professionalism, timeliness, and affordable pricing, with one customer stating that they've found their "plumber for good." The company's technicians, such as Cam, Aaron, Cameron, Eric, and Brady Junior, have been described as polite, professional, and efficient, with a willingness to go the extra mile to ensure customer satisfaction.
On Friday afternoon my water heater went out, and I started calling plumbers on Saturday morning with the goal of getting my nice warm water back by the end of the day. I was able to get three appointments set up with three different plumbers- one for Sunday, Monday, and Tuesday, but I was still determined to find someone who would come out that day. I was thrilled when Neighborhood Rooter Express said someone could be there within a few hours.
Sam (the Al Pacino look alike) arrived and saw to it that my wish for a prompt return of hot water was granted! Sam worked late into the evening to get us up and running, despite it being a Saturday. I am also thankful that...read full review
Sam was great. Installed my water heater and was very happy with the job. Very informative and knowledgeable about any future maintenance it may need. Very grateful. Thank you Sam, keep it up and keep being great.
Brady Sr and Jr were honest and helpful with a difficult problem we had at one of our rentals. We had a vent stack that needed to be checked for a blockage through the roof. They are one of the few places in Joliet that was actually willing to go on the roof to do so. While they couldn't quite reach the roof access, they found another way to find and clean out the blockage. The bloackage was unfortunately too stubborn for their tools to fully clear but they were super helpful regardless. They even discounted the service since the situation was so tricky. This is huge in my book because many places will find any way they can to upcharge you even if the problem isn't resolved....read full review