About SERVPRO of Naperville
SERVPRO of Naperville provides fire and water cleanup, restoration, and other related services. Customers praise the company for its prompt response to emergencies, especially water damage situations in homes. Technicians are described as professional, understanding, and skilled. Reviewers highlight the exceptional customer service provided by office staff, specifically mentioning their kindness, attention to detail, and ability to make a difficult situation more manageable. SERVPRO is recommended for its quality work, clear communication, and fair pricing.
We had a flood in our basement and as you can imagine, was very overwhelming and I didn't even know where to get started for this type of project. I called Servpro of Naperville and within 1 day, they had sent out Claudia who took time to help explain EVERYTHING in great detail, what to expect, how to proceed, what work is needed, etc. I cannot say enough kind words about Claudia and how professional and kind she was. She put me at ease and made me feel super supported and was there to partner in the next steps (especially when it came to insurance and quotes for the project). I HIGHLY recommend Servpro of Naperville and if you are lucky enough to work with Claudia, you...read full review
I used Servpro after my basement flooded in December of 2023. The technicians were great and did a wonderful job. I am writing this review, though, on Jodi, who handles the office. SHE IS AMAZING!! She went above and beyond with her customer service and I am so thankful for her attention to detail, kindness and fabulous personality. Jodi, you are a gem!
I had a pipe burst and Servpro came right out and handled the job quickly. The team was professional and hard working. I totally recommend!