Pella Window and Door Showroom of Naperville, IL

Aug 2023

Our Pella sales representative, Bill K., was terrific. We needed to replace two large picture windows. Bill considered the issues regarding our specific windows, and with his experience and knowledge, he was able to come up with a cost effective solution and then helped arrange for installation. Bill remained directly involved with our project through completion and always replied to any concern we had. Thank you Bill.

Jul 2023

My window glass cracked first time using it after install...called pella n customer service was really helpful in helping me fix my issue...no red tape ,not nothing...service guy mike came n installed new one in 4 weeks...window looks great, I'm happy that this company didn't give me no problems...

Jul 2023

I honestly regret buying a PELLA window. I didn't even have it for 3 months and it already had a major issue. I spent $15,000 a brand new bay window and was treated like I had spent only a dollar with this company. Service Requested: My brand new window no longer locked. The window that is facing the busiest street and sidewalk would not lock. Also was letting in the noise and not sealing forcing my A/C to run constantly. At any moment had someone walking by felt like it, they could've broken into my home. I immediately called PELLA and got nothing but excuses to have someone help. The first thing they told me was they couldn't get someone out for weeks, WEEKS! This is...read full review