Massage Envy

Dec 2023

I am writing this review specifically for the front desk staff. I hope they can improve their friendliness, and willingness to be present both in person and on the phone. The person I spoke to on the phone sounded as she didn’t want to have the conversation. Sighing and just low energy. It’s a customer service. It’s front desk. That is the least they can do— be pleasant and be present. They hardly smiled when I was there in person. I want to keep going here, because the location is convenient. But it’s dragging knowing I have to deal with the front desk.

Jul 2023

This review is specifically for Tina! I come to massage envy because of what Tina provides as a massage therapist. She is able to calm my nervous system in a way most therapists can’t. Her technique is deeply relaxing! She’s extremely kind, deliberate, and encourages feedback when I’m too shy to give it. I consider her a major resource as a chronic pain patient. Thanks so much Tina!!! You’re freaking awesome and I hope you’re proud about what you do for people!

Dec 2022

Had a 60 minute massage with Tina; who was phenomenal-she was so good and I felt really relaxed leaving. $75 was a little steep for me for just a one hour but I understand is average price for corporations. Relaxation came to a halt soon after…. Upon check out, I requested to put 20% onto my tab for Tina’s tip. The front desk associate then suggested I actually tip 20% onto the nonmember fee? Which is $125, despite my $75 fee. I’ve never had anybody request more money for a tip before. Was just very inappropriate and put a bad taste in my mouth. Wont return and wont suggest to friends.