About Massage Envy
Massage Envy is a business that offers massage, skin care, and total body stretch services. They aim to contribute to total body wellness and a healthy lifestyle. The front desk staff is encouraged to improve their friendliness and willingness to engage with customers, as some clients have found them to lack energy and enthusiasm during interactions. However, some therapists, such as Tina, receive high praise for their ability to provide deeply relaxing and kind services. Tina, in particular, is noted for her skill in calming nervous systems and encouraging feedback from clients. Unfortunately, there have been complaints regarding the tipping process at checkout. One client was asked to tip based on the non-member fee, even though they had paid a lower member fee. This request left a bad taste and caused the client to decide not to return or recommend the business to others. Despite the positive experiences with certain therapists, the overall customer service experience, particularly at checkout, may need improvement to ensure customer satisfaction.
I got a back facial today with Chalis. It was absolutely wonderful. I needed some stress relief, and that’s exactly what I got. I went in with a raging headache and left with a smile on my face. the front desk, the managers, the aestheticians, and the massage therapists are so friendly. And accommodating. I would recommend this location and my aesthetician to anyone. I will definitely be going back. My husband already is a member and loves his monthly Massage with Daniel but now I think I’ll have to be sending my daughter as well as she could use some TLC and I know the staff there will give it to her
Genesis is amazing! She always makes me feel comfortable and is super friendly. And you could tell she really loves her job and cares deeply about her clients. After every appointment, she always reminds you of aftercare, which is always very appreciative or will recommend certain products that she feels is for your best needs. She’s the reason I love this place.
I had a very nice massage. Some of my time was taken away because of having to fill out forms. I feel they could have been done after my massage. Other than that, happy with my massage.