Massage Envy

Mar 2024

Called when my massage was supposed to begin, made an honest mistake and was at the wrong location. Despite me being able to come in a little later, they said the massage therapist will not give me a shorter massage, and they will be charging me full price. As it is super expensive, this is a huge blow and very upsetting. The main person answering the phones is cold and very rude. If you want a massage, just go to another location. Judging by my experience and the other reviews, this location only cares about money and has no customer service whatsoever.

Mar 2024

Me and my mom booked 2 massages for 1 pm on her birthday, and 40 minutes before our appt we got a text saying that one of the massage therapists had an emergency and had to leave and we could come in at 1230 for another therapist, but when we called, Marissa said that the therapists booked someone else for the 1230 instead of asking us first. completely unprofessional and ridiculous we drove all the way here and they were no help on the phone. don’t come here

Mar 2024

Terrible experience at this location, was cancelled on three times by the same massage therapist over the course of less than 2 months, most recently within an hour of appointment. Very frustrated with lack of consideration.