“I was in the market for a watch and a gold chain, and a close friend recommended Costello Jewelry. I’m really glad they did.
From my first visit, Alexander made the experience enjoyable and educational without ever making me feel pressured. He took the time to explain the differences between various chain styles, thicknesses, and lengths, and let me try on several options so I could get a feel for what I liked. Once I narrowed it down, they didn’t have the exact chain I wanted in stock, but Alexander offered to order it to the store so I could see it in person before making a decision.
He also walked me through their watch collection, explaining the history behind different brands along with the pros and cons of each. It was clear he was knowledgeable and genuinely wanted to help me find the right watch rather than simply sell me one.
When I returned a week later, Alexander had the chain I wanted waiting for me, along with a few other options for comparison. The original chain ended up being exactly what I was looking for. Before my visit, I had also emailed him mentioning that the Tissot PRX collection had really caught my attention. Knowing I had liked several green dial watches during my first visit, he even had a green dial Tissot PRX transferred from their Naperville location for me to try on. As soon as I put it on, I knew it was the one. I ended up purchasing both the watch and the chain that day.
Overall, it was an outstanding experience. Alexander’s knowledge, attention to detail, and willingness to go the extra mile made the entire process easy and enjoyable. If you’re looking for quality jewelry or a watch and want exceptional customer service, I highly recommend visiting Costello Jewelry and asking for Alexander. I’ll definitely be back for future purchases.“
Jewelry
“I was in the market for a watch and a gold chain, and a close friend recommended Costello Jewelry. I’m really glad they did.
From my first visit, Alexander made the experience enjoyable and educational without ever making me feel pressured. He took the time to explain the differences between various chain styles, thicknesses, and lengths, and let me try on several options so I could get a feel for what I liked. Once I narrowed it down, they didn’t have the exact chain I wanted in stock, but Alexander offered to order it to the store so I could see it in person before making a decision.
He also walked me through their watch collection, explaining the history behind different brands along with the pros and cons of each. It was clear he was knowledgeable and genuinely wanted to help me find the right watch rather than simply sell me one.
When I returned a week later, Alexander had the chain I wanted waiting for me, along with a few other options for comparison. The original chain ended up being exactly what I was looking for. Before my visit, I had also emailed him mentioning that the Tissot PRX collection had really caught my attention. Knowing I had liked several green dial watches during my first visit, he even had a green dial Tissot PRX transferred from their Naperville location for me to try on. As soon as I put it on, I knew it was the one. I ended up purchasing both the watch and the chain that day.
Overall, it was an outstanding experience. Alexander’s knowledge, attention to detail, and willingness to go the extra mile made the entire process easy and enjoyable. If you’re looking for quality jewelry or a watch and want exceptional customer service, I highly recommend visiting Costello Jewelry and asking for Alexander. I’ll definitely be back for future purchases.“