As a woman of color, my experiences with Ulta have historically been hit or miss—ranging from indifferent to outright unpleasant. So when I say that Jackie’s customer service completely exceeded my expectations, I mean it from the heart.
While shopping for a fragrance that was out of stock (and trying to recreate a very specific gifted scent), Jackie was attentive, patient, agile, and incredibly kind. She took her time with me—and I was not an easy customer that day—yet she remained considerate and genuinely invested in helping me find what I needed.
I’ve never felt so well-served by anyone at this brand. Her energy felt... read full review
July 2025
Darion went over and beyond to help me find what I was looking for. I had a girlfriend that recommended several products and Darion walked me around the store and found each item that I needed and recommended colors to me as well. Highly recommend the store. It was well stocked as well.
June 2025
Had a haircut and hair color appointment with Matthew. Very happy with the result. Haircut and color looked great. Matthew was kind and did a great job. Highly recommend for anyone looking for good hair service.
As a woman of color, my experiences with Ulta have historically been hit or miss—ranging from indifferent to outright unpleasant. So when I say that Jackie’s customer service completely exceeded my expectations, I mean it from the heart.
While shopping for a fragrance that was out of stock (and trying to recreate a very specific gifted scent), Jackie was attentive, patient, agile, and incredibly kind. She took her time with me—and I was not an easy customer that day—yet she remained considerate and genuinely invested in helping me find what I needed.
I’ve never felt so well-served by anyone at this brand. Her energy felt... read full review
Darion went over and beyond to help me find what I was looking for. I had a girlfriend that recommended several products and Darion walked me around the store and found each item that I needed and recommended colors to me as well. Highly recommend the store. It was well stocked as well.
Had a haircut and hair color appointment with Matthew. Very happy with the result. Haircut and color looked great. Matthew was kind and did a great job. Highly recommend for anyone looking for good hair service.