Tip-Top Cleaners

Sep 2020

I want to preface that in the wake of COVID, I wanted to support a local tailor to take in straps on a brand new, all-white jumpsuit I purchased for my bridal shower. The dropoff and fit went perfectly fine, and I picked up the jumpsuit in a matter of days - great turnaround. I picked up the jumpsuit and didn't think to try it on first in the store. It was also nearly sundown, so I may not have noticed what I saw in clear daylight. The all-white jumpsuit had been stained! It was certainly not stained before I brought in, and I was told when I picked it up that they had pressed it to get all the wrinkles out. There was a very apparent stain on the right chest, and yellowing throughout the whole jumpsuit. I brought it back in to let them know and ask for a remedy, or at least, my money back. The male employee refused to accept any fault and would not extend an apology. He consistently said "we didn't touch it - it wasn't dry cleaned." I continued to reply "But she pressed it yesterday" and he said "Only at the bottom." It was a very much he said, she said situation. He even pulled up my receipt and said "You only paid $20! Only an alteration!" as if to prove nothing else happened on their watch. It would have been nice to have a calmer, more empathetic person to understand the stain and make it right, rather than fight and throw blame at myself and where I bought the jumpsuit from.

Jun 2020

These guys are the best. SUPER nice and friendly. I've gotten things tailored, patched and dry cleaned here and they always do a great job. I look forward to giving them more money.