Reviews for Fernandez Sewer & Plumbing
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I had a clogged bathroom sink & bathtub...Fernandez Plumbing was referred to me by a family member....I called them and they gave me a reasonable estimate...even though I lived outside of the city. Omar was very professional....and he & his assistant arrived in a timely manner....and very considerate, he even called me 30 min prior to notify me that he was in route. He took the time to explain what had to be done...and exactly what the problem was. He was in and out and honest. He didn't charge me for the bathtub because he said it wasn't necessary being that the clog was mainly in the sink, another plumber might of took advantage of the situation and would've pretended to do the unnecessary work? So I have to give him an A+ for honesty. I would definitely use their services again.
After calling 5+ contractors, Mr. Fernandez was the first person to respond and came out the very same evening I called - within an hour and a half! He was very professional. His ability to speak English and Spanish was very helpful since my wife was able to handle the situation while I was at work. He explained to her that he could not fix the problem since it was on the city-side. He contacted the city and facilitated the work to be done since our problem was not a simple rodding issue with our main sewer line.
On a side note, we have had flooding in the basement and Mr. Fernandez explained to us that because our sewer line was partially blocked, this may have well...read full review
Fernandez was extremely helpful with what we thought was a simple "sewer gas smell" in the basement. He came out and informed us that the catch basin had to be cleaned out. It hadn't been done for a VERY long time! When he did it, he found a blockage on the city side and said he couldn't finish the work so he didn't charge us anything! It's their policy to only charge when they can get the job done. He said he would contact the city for us and he did. We contacted the city too, but he got it done faster. The city came out and fixed the problem. After that, we paid him a reasonable fee for handling everything. We recommend Fernandez highly.