Duchossois Center For Advanced Medicine Clinic Pharmacy

Jan 2024

This place is the most professional establishment I ever visited. The doctors are too notch and their assistants are some of the friendliest and kind people all wrapped up with caring for every patient. If someone says this place is no good I would be very skeptical of their evaluation and judgement

Dec 2023

I've had no issues with the mail order department; Everyone I have encountered has provided excellent customer service over the phone. However, in person DCAM majority are rude and act as if you are bothering them, they take forever cashing you out. Some will see the line is long but will continue to have personal conversations in the back. When you call on the phone they take forever to pick up the phone and when they finally pick up they are rude. They need some training to enhance their customer service skills.

Aug 2023

The DCAM is mostly great and the doctors are too, but the Pharmacy specifically is a hot mess. They don't answer the phone. The MyChart system doesn't have your prescription number in it, so if your prescription is new or you lost the packaging you can't actually use the automated system to check status. You get put on holds that last forever then randomly. It takes days to fill a prescription sometimes, or they don't update MyChart when the prescription is ready. Strongly recommend using a different pharmacy for any of your needs. This one is not managed in a way that is customer-friendly or even remotely accessible.