Chase Mortgage

Dec 2023

Santander Bank is my mortgage company. When I closed my escrow account, they reimbursed me the remaining balance of $2421.04 via check. I promptly deposited the check into my TD bank account and less than 5 days later found out that it was a bad check. After making multiple calls between Santander mortgage company and Santander bank locations, I was able to find out that JPMorgan Chase was the issuer of this check, and that they are the 3rd party Santander goes through for such things (as that is who owns them commercially). I am told that I have to now reach out to Chase to see what can be done - since they were the issuer of said check. I go to a Chase branch and am...read full review

Dec 2023

Don't bother going to the currency exchange here. Long lines, poor attitudes, lack of resources. How a bank of this size doesn't have most major currencies is beyond me. Save yourself a trip and try somewhere else.

Sep 2023

Oh, where to begin... I turned the other cheek when Chase stopped taking coins a while back. No problem, I'll just pay the Coinstar fee, I suppose. Then Chase started closing down many branches, putting many people out of work and further inconveniencing me. Still, I put up with it, even though I come from a family of bankers and saw them suffer multiple layoffs over their careers. I feel my time with Chase is soon coming to an end this time. It's not just the long lines at the branch or the fact that they use people who don't understand English at their call centers. Chase used to be so good when I first opened my account with them over 10 years ago. What happened??...read full review