Affordable Roofers and Masonry Company

DO NOT HIRE THIS COMPANY. I would give less stars if possible. John Tan (owner / proprietor) presents himself as a trustworthy, old school Chicago guy with immense experience in roofing. Unfortunately, I was sold a bill of goods on his services. He was hired to replace and silicone coat the membrane of our flat roof on the main area as well as replace / repair the membrane of the dog house. Everything seemed on the up and up and work on the main part of the roof was completed. Unfortunately, I did not take enough time and effort to inspect all of the work as the dog house is 10 ft above the normal roof, and is not at all easily accessible (simply looking up there using an 8ft ladder is dangerous). He had not done ANY work on the dog house (this is the roof area that is above the stairs which go to the roof). I had been given a written guarantee for all roof work for 7 years, spelled out in the signed contract, for all of the roof work, as well as yearly inspections from his company to perform preventative maintenance during these 7 years. Less than a year later, heavy rains are falling and we notice leaks. After inspecting the dog house area, it is clear his crew did not do the contracted (and paid for) work required. The entire dog house roof is still untouched. I reached out to him (25 October 2021), and was promised this work would be completed "within the next 5 days." I sent pictures of the clearly unfinished work. About a week later, an employee contacted me and inspected the area. He, in very clear terms, explained that the dog house area was definitely the root cause to our issue, and it was clear that a repair / replacement was not done in that area. He applied some stop gap measures (roof patching / quick solution type things) and stated that these fixes should mitigate leakage until a proper repair was performed. After several more calls and texts, John eventually stopped responding to all call, texts, and other means of communication. As of the time of this review (5 March 2022), he still refuses to respond, despite the signed contract. I'm pursuing all avenues possible to have them complete the work. If you are in a similar situation, I would be happy to speak with you so we can pool our efforts towards a resolution.

Apr 2021

Affordable Roofers and Masonry Company responded quickly to our problems. They did high quality work. They came prepared to work on a variety of surfaces that required different kinds of attention. The personnel were well organized, very polite and considerate. They acted quickly to repair a serious problem which would have caused extensive damage to our building. They successfully executed a series of repairs, preventing us from having serious damage to the building. THANK YOU!

Mar 2021

I had a gutter emergency late last month due to winter storm damage. John responded quickly to my my repair request and sent a team to my home that day. He and his team were quite professional, and John kept me apprised every step of the way, John also sent me before and after photos. He advised me of a roofing issue his team discovered, and he did not proceed with repairing it without my approval. I highly recommended Affordable Roofers and Masonry without hesitation.