LL Flooring in Bolingbrook offers a wide selection of high-quality floors, including carpet, vinyl, waterproof, wood, laminate, and tile. Customers can browse over 400 options, use online tools, or work directly with a team of flooring experts. The store provides a complete solution, from matching moldings and accessories to installation services.
While product quality is generally appreciated, some customers have experienced issues with the in-store service and recommendations. One customer had a poor experience when an employee suggested a specific underlay that resulted in a squeaky and unsecured floor upstairs. The customer felt that the store's incompetence led to an unsatisfactory outcome, and the customer service was not helpful in resolving the problem.
However, other customers have had more positive experiences. One praised the helpful staff, who assisted in locating items at other LL Flooring locations and placing orders. Another customer appreciated the knowledgeable and eager-to-help team, who went the extra mile to address their concerns. The staff, especially the team leader, was described as professional, detail-oriented, and able to guide customers through the process, making the experience smooth and satisfying.
Overall, LL Flooring in Bolingbrook provides a comprehensive flooring solution, but the quality of customer service can vary, with some customers experiencing issues that the store was unable to resolve satisfactorily. Customers have found good quality flooring at a fair price and value the knowledgeable staff, though wait times for delivery can be a concern.
I had a great experience here. They have a really good selection of flooring at reasonable prices, and they also offer installation. Sean was very polite and patient, answered my questions, and gave me some free samples to take home. I really appreciated his help and will definitely come back when I’m ready to buy.
The website wouldn't allow me to order the product I wanted, but I contacted their customer service and they ordered it for me. I was able to quickly pick it up at the Bolingbrook location. When I picked it up the gentleman was very helpful.
I have sourced all my wood floor needs for renovating my basement as well as my in-law suite. Customer service is superb, straightforward, and high competency. Explaining the subtle nuances of how to choose the best flooring is especially appreciated and saves me from making a regretful decision. Special shout out to Sean (!) for providing that reassuring white glove knowledgeable personal service. Truly an asset in every way. I won’t go anywhere else as he has my complete trust. Stop by with complete confidence!
117 S Weber Rd, Bolingbrook, IL 60490
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.
