Bortell David A DVM

Aug 2022

Christy in the office of Dr bortel's is very disrespectful and is a liar told Dr Bortel that I have reported that my dog was injured after two laser treatments and I did not say that when I had called for help I had called telling them that she was in pain and I was concerned about what to give her for her pain and the way she was acting after the laser treatment I was very concerned with she lied to Dr Bortel because he was not in there and told him that I said that they had hurt my dog twice and lied about everything saying I did no call no shows covid had attacked Dr Bortel so they had called and canceled with me he was out for a week week and a half with covid the other times my brother had been in and out he has cancer and had been in and out of Saint Francis Hospital and in Chicago hospital had to have major surgery to save his life he has Crohn's disease and this girl did nothing but complain to me that I had did call no call no shows I was not allowed to get any help from them unless I paid $88 for a vet visit and for treatment medication for pain I said what am I to do while she's in pain at this moment I need help what should I do she would not let me talk to Dr Bartel I was not allowed to get a return phone call from Dr Bartel he left it up to this girl Christy which was very disrespectful hung up laughing on me and said Doctor no longer accepted my dog in there for laser treatment I said that they had injured her well if I had injured her don't you they had injured her don't you think I would be suing them I'm very disappointed and I'm going to contact the Better Business Bureau for the rudeness the disrespect and the immaturity of this young lady Christie that is in that office hopefully none of you deal with what I did sincerely disappointed in his office and I had been going to the Funks Grove doctor which is an older gentleman and he had sent me there they're the only place that does laser treatment for injured animals in this area so I'm very disappointed that they did not want to help my dog treat my dog talk to me about it or anything disappointed Mrs Smith

Nov 2021

Great service to family pets when we were growing up- and to my dogs now as an adult! Always friendly and helpful. Responded well to Covid and made it as easy and safe as possible for staff and pet owners to keep coming for care!

Feb 2021

I have been taking my animals to Bortell Animal Hospital for several years. I am very thankful for the excellent care the Dr’s and Staff have given to each of my animals. They are always positive and provide great customer service. My Sheltie absolutely loves going to see Dr. Heiden for his chiropractic treatments. I highly recommend Bortell Animal Hospital.