Northwestern Medicine Family Medicine Bartlett

I made an appointment looking for a new primary after I fell in the driveway in January.
She entered my room. Told me she had 10 minutes and would not be able to address all my issues. I told her that I would just go to immediate Care next door if that was the case. She then proceeded to examine me partially which is what she initially told me.... Ordered a couple of tests which were read incorrectly. As I have extra pieces I have been operated on before. So then I asked about that and about my immune system disease I was born with and asked if she read my chart and what my disease was in a message on my app. Then I got a personal phone call from the nurse... read full review

I’ve continued to have poor experiences with this office over an extended period. MyChart messages rarely receive responses within the stated turnaround time, and communication overall is inconsistent.

At one point, I went without my medication for more than two weeks because the office repeatedly submitted forms incorrectly—even after my pharmacy provided detailed instructions multiple times. A medical office should be able to coordinate efficiently with pharmacies, especially when refills are requested well in advance.

There have also been situations where the office alleged they had sent MyChart messages that do not appear... read full review

Great experience with 2 different pediatricians in this office. The nurses are WONDERFUL - they remember my kids, talk to them about what's going on, treat them well. Very happy with our care over the last 7+ years.