PT Solutions of Aurora at Physicians Immediate Care

Nov 2023

This place is joke! Got here at 9 and the front desk told us to make appointments. They have 11:15 am and we took it got there 15 mins early still waiting more than 2 hours. Workers don't care

Oct 2023

I had a very disturbing experience at physicians immediate care last week. Despite going here previously, and having a $75 copay that I paid after my visit, this weekend they said they were under new ownership with new policies. I provided my insurance again which had not changed, and they shared I would owe $131 "deposit" prior to my visit this time. I let them charge my card, but then came up to ask how they had gotten this amount etc. Upon further questioning they shared they actually had not looked at my benefits and just kept saying "this is what they were told to do". They provided no detail or explanation for their charges. I decided to leave without being seen because of how strange this was, and requested a refund, which they refuse to respond to me or follow up on. I would not recommend going anywhere near this facility.

Aug 2023

Do not waste your time at this place. Their telephone never works. I had to go in personally in, to set you up with an appointment, but it not a true appointment. Waited for hours for a scheduled appointment.