About Precision Heating and Cooling & PRO Refrigeration
Precision Heating and Cooling & PRO Refrigeration offers outstanding service from start to finish. Their technicians arrive on time and diagnose issues efficiently, ensuring the system runs at its best. The staff resolves HVAC problems quickly and expertly, with clear explanations of the repair process. Customers appreciate the company's professionalism, efficiency, and attention to detail throughout the purchasing and installation process. Recent reviews highlight the exceptional service provided by technicians like Ryan and Aurelio, who not only deliver thorough and clean maintenance but also take the time to explain their work. Others have praised the quick diagnosis and professional communication from the team, making it a highly recommended choice for HVAC needs.
I worked with Jerry and Precision on installing a new HVAC system, specifically a Mitsubishi mini‑split, and I want to share how impressed I’ve been with the entire experience. Jerry is genuinely one of the best, most professional, thoughtful, and thorough contractors I’ve worked with as a homeowner in Chicago. Before finding him, I had tried three or four other contractors, and he was the only one willing and able to provide a fully itemized quote — something I needed because I was dealing with an insurance claim. Not only did he prepare that detailed estimate, he also took it upon himself to communicate directly with the insurance company. Thanks to his persistence and expertise, he got them to cover the full cost of the job. The project totaled $30,000, and the insurance initially wanted to give me only $20,000, but Jerry managed to get them to approve the entire amount. He also coordinated with my condo management to ensure all the necessary paperwork was handled, especially since a crane was required for the installation. That alone saved me a huge amount of stress. Another thing I really appreciated is that Jerry and his team genuinely seemed to have my best interest in mind. They took the time to walk me through what had gone wrong with the original installation done by a previous company before I owned the place. They explained the safety issues in the piping system and showed me the steps they were taking to correct them — including using stronger, higher‑quality materials to support the outdoor unit and ensure everything was installed properly and safely this time. I also found it incredibly easy to communicate with Jerry — unlike other companies that made me jump through hoops just to get basic answers. He was straightforward, responsive, and always followed through on everything he promised. On installation day, he arrived with a fantastic crew — Chris, Steve, Mario, Ralph and Aurelio. They were all extremely professional, clean, respectful of my home, and very clear in explaining what they were doing throughout the process. They worked with real commitment and care. While I still don’t know yet how the HVAC system will perform long‑term, I’m genuinely pleased and appreciative of the whole experience.
Absolutely FANTASTIC! Top notch service from making the service call, to a tech showing up ( I knew what the problem was already) and confirming the diagnosis, to Jerry coming out for an estimate, to installation....ALL IN A TWO DAY PERIOD!!!! Jerry came out for estimate a 5 pm on Thursday, new unit installed before noon the NEXT DAY!!! The tech even helped reprogram my Nest thermostats for my humidistats! Absolutely flawless execution for customer service, follow up, communication and installation. Recommend them without hesitation!
2/3/2022 Quick response to my service call. Furnace was not repairable and the technician showed me the cracks which revealed I needed a new unit after 35 years. Greg Tinebro came out and was very knowledgeable and informative about the type of furnace I would need for my home. He was very thorough in the details. The installers arrived the next day. They did an outstanding job of installing my furnace and A/C unit. The quality of work was exceptional. The cleanup and removal was done without incident. You have amazing people on your staff. I highly recommend your company to family and friends. Thank you!