Cool Nails & Wax

Cool Nails & Wax is a popular salon located conveniently near Costco and has recently undergone renovations, featuring new chairs, tables, and a wine bar. The salon maintains a clean environment and offers a friendly and attentive staff. Many customers express satisfaction with the services provided, particularly praising the skills of technicians like Jenny, who is noted for her efficiency and pleasant personality, and Bao and Hannah, who are recognized for their attention to detail in nail and pedicure services. While most experiences at Cool Nails & Wax are positive, there have been some concerns regarding customer service. A recent incident highlighted a lack of courtesy when discussing additional charges for gel polish removal, which left a customer feeling uncomfortable. Additionally, some customers have mentioned long wait times, but others have defended the staff, noting that they work hard even when short-staffed. Overall, Cool Nails & Wax offers a pleasant atmosphere and quality nail services, but potential customers may want to be aware of varying experiences regarding service. Many loyal customers continue to recommend the salon, emphasizing the skillful technicians and the importance of making appointments.