About Cool Nails & Wax
Cool Nails & Wax is a popular salon located conveniently near Costco and has recently undergone renovations, featuring new chairs, tables, and a wine bar. The salon maintains a clean environment and offers a friendly and attentive staff. Many customers express satisfaction with the services provided, particularly praising the skills of technicians like Jenny, who is noted for her efficiency and pleasant personality, and Bao and Hannah, who are recognized for their attention to detail in nail and pedicure services. While most experiences at Cool Nails & Wax are positive, there have been some concerns regarding customer service. A recent incident highlighted a lack of courtesy when discussing additional charges for gel polish removal, which left a customer feeling uncomfortable. Additionally, some customers have mentioned long wait times, but others have defended the staff, noting that they work hard even when short-staffed. Overall, Cool Nails & Wax offers a pleasant atmosphere and quality nail services, but potential customers may want to be aware of varying experiences regarding service. Many loyal customers continue to recommend the salon, emphasizing the skillful technicians and the importance of making appointments.
They always get me in right away here! I go for pedicures because I get ingrown nails and run a lot which messes up my nails. Every person I’ve ever gotten puts a lot of time into working on my specific needs and leaving me feeling good about my nails!!
I always have such a great experience here, and since I’ve been going for so long all the staff generally recognize me when I come in. Sometimes I make appointments when I know ahead of time when I’m free, but the staff is also happy if you don’t have an appointment and just drop in. I never feel rushed and they are always happy to help. Definitely recommend!
This is one of my "go-to " salons as it is near Costco, so it's close to one main place I go to when i make the long trip into town. They've recently done a remodel to include new chairs and tables for everyone, including workers. They've added a wine bar of sorts, and most appreciated is a receptionist. I've always encountered nice staff and I've never had a complaint about my nails or brows. Well done all the way around. I did try a mimosa when I was there last. Unfortunately it was made with Sunny D instead of real o.j. so that was off-putting to me, but it's not going to stop me from getting my nails or brows done there in the future.