Desk service and setting up appointment and repair was fine. They generally know how to talk to client's, and it helps I know enough about computers to know what issue I had, just not the means to fix it. My laptop's keyboard had become unresponsive. The hinge had become disconnected somehow, and was pinching the cable. Not only that, but the screen casing was breaking open, and the screen itself cracked. I can build PC's, but laptops are not something I have the means or know-how to fix on my own. Geek squad took the part in. Fixed it. Bill was about what I expected, but they got it up and going again. We've had the fix for little over a... read full review
February 2025
Took my computer in on Feb.10th. because my computer was hacked through Facebook. Paid the yearly price. $279. Told me that they were having trouble with it (age) and suggested I buy a new one. I did, one for $279. Spent an hour getting it set up. Only to get home and I'm not able to get on it. Tried everything !!
December 2023
I haven't had much experience with the geek squad. But in my limited interaction they seemed to have misrepresented what their insurance covered when I initially bought a phone and then when I tried to use the coverage to get a phone replacement they sent me a not fully functional phone twice and had not offered any kind of compensation for all my time wasted. The service people were professional and knew what they were doing but the whole ordeal will keep me from using their services again
Desk service and setting up appointment and repair was fine. They generally know how to talk to client's, and it helps I know enough about computers to know what issue I had, just not the means to fix it. My laptop's keyboard had become unresponsive. The hinge had become disconnected somehow, and was pinching the cable. Not only that, but the screen casing was breaking open, and the screen itself cracked. I can build PC's, but laptops are not something I have the means or know-how to fix on my own.
Geek squad took the part in. Fixed it. Bill was about what I expected, but they got it up and going again. We've had the fix for little over a... read full review
Took my computer in on Feb.10th. because my computer was hacked through Facebook. Paid the yearly price. $279. Told me that they were having trouble with it (age) and suggested I buy a new one. I did, one for $279. Spent an hour getting it set up. Only to get home and I'm not able to get on it. Tried everything !!
I haven't had much experience with the geek squad. But in my limited interaction they seemed to have misrepresented what their insurance covered when I initially bought a phone and then when I tried to use the coverage to get a phone replacement they sent me a not fully functional phone twice and had not offered any kind of compensation for all my time wasted. The service people were professional and knew what they were doing but the whole ordeal will keep me from using their services again