Skip to main content
BestProsInTown

MercyOne Des Moines Medical Center

2.0 106 reviews
Overall rating
2.0
out of 5
106 reviews
5 star 20%
4 star 4%
3 star 2%
2 star 4%
1 star 70%

About MercyOne Des Moines Medical Center

MercyOne Des Moines Medical Center is a healthcare facility that has received praise from multiple patients and their families. According to the reviews, the staff, including nurses, doctors, and social workers, have demonstrated exceptional care, compassion, and professionalism.

The hospital's staff is commended for their attentiveness, efficiency, and willingness to go above and beyond to ensure patients' comfort and well-being. Reviewers have highlighted the staff's ability to listen, advocate for patients, and provide the necessary support, especially during critical and emotional situations.

One reviewer expressed gratitude for the staff's efforts in facilitating a Spanish translator, allowing a patient's sister in Mexico to say goodbye. Another reviewer praised the laboratory staff for their courtesy, friendliness, and efficiency, noting the importance of such qualities in a business setting.

The hospital's care has been described as exceptional, with reviewers highlighting positive experiences, from delivering a newborn to providing care for patients with various medical conditions. The staff's knowledge, ability, and dedication have been recognized, with one reviewer giving the hospital a five-star rating based on their family's experiences.

Overall, MercyOne Des Moines Medical Center has earned a reputation for providing high-quality, compassionate care to its patients and their families.

Nov 2026
1.0
My wife and I had one of the worst experiences of our lives in the ER of Mercy One East. She was placed in the hallway 10 feet from the Nurses station. The nurses talked, joked, and giggled like they were having a teenage pajama party. My wife did not see a Doctor until minutes before she was sent home. Directly across the hallway were three pieces of medical equipment that staff continually moved and used. Patients, family, and staff frequently walk by her as she lay in bed. There was no privacy and she was even asked to use a bedpan in the hallway. She was sent home with medication that was not appropriate for her symptoms. I filed a complaint on 10/14/26 and… read full review
Oct 2026
1.0
I got sent a notification at 3:15 on Saturday that I had owed money and it was sent to collections. I did NOT know about the bill, no other notifications, and when I called, all the numbers I called said they were closed!!!!
Seriously, the service I’ve gotten from Mercy in general for the past couple of years is just horrible!!!
I can also understand why they don’t want you taking pictures or recording in the facilities, they don’t want you to know what’s really going on!!!!
— I’m adding an edit since the supposed “owner responded—
I’ve called the numbers, I’ve sent the emails, they do NOT care.
Even when I was visibly injured from a vehicle accident,… read full review
Oct 2026
4.0
Had a scheduled procedure! Went so well, they got me back in a room, and set up ASAP. Wouldn’t have traded that for the world.
The nurses were amazing and caring and understanding, the ladies were awesome. then the kitchen “forgot” about feeding me… I haven’t eaten since 4 am :/ it’s now 5:30+ pm and I’m starving and so far done with this dang place cuz I’m hangry. Please be sure to have close by family to bring food :)

Photos

No photos yet.

Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Good to know

  • accepts credit cards

Location

1111 6th Avenue, Des Moines, IA 50314

Similar Pros in Des Moines

For local businesses

Is this your business?

Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.

Write a review

MercyOne Des Moines Medical Center · 1111 6th Avenue, Des Moines, IA 50314

Your rating *

Write what you would want to read before calling. Please leave out contact details.

Photos optional

Add a photo

MercyOne Des Moines Medical Center

Photos of the work, the vehicle or the premises. They appear on the profile once reviewed.

Call Directions Website