I live in neighborhood near this Hy Vee. Have visited often. Recent trip was for flowers. No person at the floral desk. Went to customer service and watched two employees ignore me for several minutes. Finally, got their attention and they advised someone would come to floral dept. Waited for ten minutes and gave up. Several other customers came to floral dept too and left. I know this is not the image HyVee wants to present. This is a training issue. Young employees seem to ignore customers and just do their duties. Customers are the responsibility of all employees. Their impressions reflect to the public what HyVee's goal are. This needs attention.
October 2023
Oh boy, and as the cashier put it, I'm already over this day! Went in to get milk and bagels. Found a basket of toxic waste candy. The basket was.marked 10/$1. We got about 50 of them to hand out for Halloween. 4 different flavors.Got to the register and Rachael was the cashier and she started ringing up the stuff. The Candy was ringing up at 20 cents each. Lori/Laurie was the manager involved, who had to get her manager involved (she didn't want to uphold the policy of "right price or its free". Long story short, I got all the candy for free, but Lord the attitude I had to endure from them to make it right was utterly unprofessional.
August 2023
Abysmal lack of customer service. Poor selection, and higher prices than other grocery stores. Then this,,,kcci.com/article/des-moi…How much longer until shots are fired inside of the store???
I live in neighborhood near this Hy Vee. Have visited often. Recent trip was for flowers. No person at the floral desk. Went to customer service and watched two employees ignore me for several minutes. Finally, got their attention and they advised someone would come to floral dept. Waited for ten minutes and gave up. Several other customers came to floral dept too and left. I know this is not the image HyVee wants to present. This is a training issue. Young employees seem to ignore customers and just do their duties. Customers are the responsibility of all employees. Their impressions reflect to the public what HyVee's goal are. This needs attention.
Oh boy, and as the cashier put it, I'm already over this day! Went in to get milk and bagels. Found a basket of toxic waste candy. The basket was.marked 10/$1. We got about 50 of them to hand out for Halloween. 4 different flavors.Got to the register and Rachael was the cashier and she started ringing up the stuff. The Candy was ringing up at 20 cents each. Lori/Laurie was the manager involved, who had to get her manager involved (she didn't want to uphold the policy of "right price or its free". Long story short, I got all the candy for free, but Lord the attitude I had to endure from them to make it right was utterly unprofessional.
Abysmal lack of customer service. Poor selection, and higher prices than other grocery stores. Then this,,,kcci.com/article/des-moi…How much longer until shots are fired inside of the store???