They won't mail items less than 100$Lots of paperwork for any purchase
Samantha Johnson
Sep 2020
Caring and helpful
Calista Lint
Sep 2020
The employees are sweet. However, it took close to 6 wks to get my knee brace, they didnt communicate with my insurance very well. Also, when my prior authorization final came through, I didnt recieve a call or anything. I called to check again(4th time) i was then informed i could pick it up at anytime. During those 6 wks i did reinjure my knee 2 times.
Cyprian Alexzander
Sep 2020
I've learned that I need to be fully educated on my equipment (i.e. Google to learn names and concepts) so I can effectively communicate what I want. Once I knew what to say, things have gone smoothly. Because insurance has so many bizarre rules, I am impressed that they can stay on top of it all.
J Will
Sep 2020
Great service and always able to help. If unable to they can refer you to a place that can. I've used them on and off for years and have never had any issues.
Kyle Akers
Sep 2019
They really seem to care about your health it's not about the almighty dollar
Lydia Walker
Sep 2019
Excellent service.
Travis Volesky
Sep 2019
Rude staff, director cares not for patients/customers. Only go here if you want lied to and your equipment returned non-functioning. They should be ashamed to be in the healthcare industry. Don't just take my word read all the other reviews and see the rating for yourself. The state needs to shut this place down. My insurance company has stated that an investigation "may" currently be underway as to if they will continue to reimburse this provider after numerous complaints on treatment of its members.
Pamela V Knepper
Sep 2019
I had knee surgery a couple of weeks ago I also have a really bad back with muscle and tendons being the only thing holding my spinal cord. A fall could leave me paralyzed. So getting around is already hard let alone you add on a knee surgery. Well before surgery the prescription was sent over from the doctor so I knew it would take a few days. But did not know it would take a week after surgery. Plus every time I called I was told they were waiting for the doctor to send additional information. But then I called the doctor's office and was told that information was sent. Then one morning I call and was told by this guy that it went through and it would be ready in a couple of hours. So a few hours later my daughter and I go and was told it had not gone through and they don't know why I was told that. I was pretty ticked off but they did give me a loaner chair. But then guess what I get a call saying it wont go through because the doctor's office did not send in the paper work so today I had to take the chair back and I don't know how I am going to get around now. So after reading the other reviews on here I am assumeing it was not the doctors fault this was so messed up. How can you be in a medical business and not know what you are doing? I also have a cpap rental I have not had a issue with that or the service with that except was told by my doctor to go there only to almost get smashed in a car accident going there to be told I had to call for a appointment. But I guess I have concerns now if they can not handle a wheel chair how well are they going to handle my breathing? Let alone if they mess up on my insurance are they going to charge my credit card and make me over drawn. This was not professional service and now what do I do to get around and what happens if I fall do they even care that their incopitence could cause me to be paralyzed.
Cheryl Hinrichsen
Not one complaint
Aj Dobbins
They won't mail items less than 100$Lots of paperwork for any purchase
Samantha Johnson
Caring and helpful
Calista Lint
The employees are sweet. However, it took close to 6 wks to get my knee brace, they didnt communicate with my insurance very well. Also, when my prior authorization final came through, I didnt recieve a call or anything. I called to check again(4th time) i was then informed i could pick it up at anytime. During those 6 wks i did reinjure my knee 2 times.
Cyprian Alexzander
I've learned that I need to be fully educated on my equipment (i.e. Google to learn names and concepts) so I can effectively communicate what I want. Once I knew what to say, things have gone smoothly. Because insurance has so many bizarre rules, I am impressed that they can stay on top of it all.
J Will
Great service and always able to help. If unable to they can refer you to a place that can. I've used them on and off for years and have never had any issues.
Kyle Akers
They really seem to care about your health it's not about the almighty dollar
Lydia Walker
Excellent service.
Travis Volesky
Rude staff, director cares not for patients/customers. Only go here if you want lied to and your equipment returned non-functioning. They should be ashamed to be in the healthcare industry. Don't just take my word read all the other reviews and see the rating for yourself. The state needs to shut this place down. My insurance company has stated that an investigation "may" currently be underway as to if they will continue to reimburse this provider after numerous complaints on treatment of its members.
Pamela V Knepper
I had knee surgery a couple of weeks ago I also have a really bad back with muscle and tendons being the only thing holding my spinal cord. A fall could leave me paralyzed. So getting around is already hard let alone you add on a knee surgery. Well before surgery the prescription was sent over from the doctor so I knew it would take a few days. But did not know it would take a week after surgery. Plus every time I called I was told they were waiting for the doctor to send additional information. But then I called the doctor's office and was told that information was sent. Then one morning I call and was told by this guy that it went through and it would be ready in a couple of hours. So a few hours later my daughter and I go and was told it had not gone through and they don't know why I was told that. I was pretty ticked off but they did give me a loaner chair. But then guess what I get a call saying it wont go through because the doctor's office did not send in the paper work so today I had to take the chair back and I don't know how I am going to get around now. So after reading the other reviews on here I am assumeing it was not the doctors fault this was so messed up. How can you be in a medical business and not know what you are doing? I also have a cpap rental I have not had a issue with that or the service with that except was told by my doctor to go there only to almost get smashed in a car accident going there to be told I had to call for a appointment. But I guess I have concerns now if they can not handle a wheel chair how well are they going to handle my breathing? Let alone if they mess up on my insurance are they going to charge my credit card and make me over drawn. This was not professional service and now what do I do to get around and what happens if I fall do they even care that their incopitence could cause me to be paralyzed.