This company was subcontracted with the store we purchased our flooring from. They brought our flooring boxes out about 10 days before they installed and said it needed to acclimate to our indoor temperature. On the flooring boxes as well as the brochure, it said no acclimation time was needed. When the came out to install, the floor had an area that wasn't leveled correctly and the flooring was sinking when stepped on more than anywhere else. Also a few places where the flooring wasn't all the way under the baseboards and needed to be fixed. The person running this job didn't see any issues and wasn't wanting to have the laborers fix these issues.... read full review
April 2021
10 costly mistakes to learn from. Dealing with the owner Mike of MK Flooring has been interesting. He was referred by Bougainville Carpet's, Kim Roy to be a flooring installer. Mistake #1 should have gotten multiple quotes from different installers to compare approach, and not just take the recommendation from Bougainville. I'm sure Mike is experienced, but he wasn't the person installing my flooring. Mistake #2 Mike offered one price and then gave another "cash option." Less isn't always a better deal. Get the quote written down in detail and take your time to evaluate it. Mistake #3 purchased flooring from Bougainville's Kim Roy, but... read full review
March 2021
Returning customer. Good service and installation of pad & carpet in family home.
This company was subcontracted with the store we purchased our flooring from. They brought our flooring boxes out about 10 days before they installed and said it needed to acclimate to our indoor temperature. On the flooring boxes as well as the brochure, it said no acclimation time was needed. When the came out to install, the floor had an area that wasn't leveled correctly and the flooring was sinking when stepped on more than anywhere else. Also a few places where the flooring wasn't all the way under the baseboards and needed to be fixed. The person running this job didn't see any issues and wasn't wanting to have the laborers fix these issues.... read full review
10 costly mistakes to learn from. Dealing with the owner Mike of MK Flooring has been interesting. He was referred by Bougainville Carpet's, Kim Roy to be a flooring installer. Mistake #1 should have gotten multiple quotes from different installers to compare approach, and not just take the recommendation from Bougainville. I'm sure Mike is experienced, but he wasn't the person installing my flooring. Mistake #2 Mike offered one price and then gave another "cash option." Less isn't always a better deal. Get the quote written down in detail and take your time to evaluate it. Mistake #3 purchased flooring from Bougainville's Kim Roy, but... read full review
Returning customer. Good service and installation of pad & carpet in family home.