About Aina Hou Animal Hospital: Jaclyn Pickerill, DVM
Aina Hou Animal Hospital, led by Dr. Jaclyn Pickerill, DVM, is a veterinary clinic that is highly regarded by its clients. The staff is praised for being caring and attentive, going above and beyond to support pet owners and their beloved animals. While one client had a negative experience, the majority of reviews highlight the clinic's excellent care and responsiveness, even in emergency situations. The team is described as hardworking and skilled, often accommodating patients quickly and providing thorough follow-up care. Aina Hou Animal Hospital is a trusted partner for pet owners, offering a range of services with a commitment to the well-being of the animals and their families.
Very caring staff. We had one of our cats pass recently while undergoing a biopsy surgery, and Dr. Jaclyn seemed to take it as hard as we did. She really cares about animals and their owners as well.
It is with great sadness, I write this review. My previous opinion was a five star. I really believed that Dr. Jackie Pickerell was awesome and capable of making decisions for the welfare of our beloved dog, Mochi. Unfortunately, after our dogs illness that happened last week and the lack of care or support, I need to write this review. I am offering this as a cautionary tale; Dr. Jackie use to be on top of her game. However, since her unfortunate accident, and a loss of someone close to her, and a recent emergency call to her on a Sunday afternoon, I write this. After the last visit to Jackie, and a dose of two powerful drugs into our five pound Chihuahua; Mochi began to have diarrhea two days later. We ignored the symptoms until we noticed, she stopped eating, and by Saturday, began to vomit. On Sunday, we called Alii Vet Hospital. Mochi has been a client for over a year now. Dr. Pickerell returned our call from an exciting boat trip whale watching. Rather than refer us to another clinic, she suggested we give our dog pepto-Bismal. This made our dog throw up and by Monday, she was lethargic. Concerned, we called back, left a voicemail and waited for a return call from Aina Ahou; no one called. Dr. Jackie called in sick on Monday, and no one returned our call about our near death, beloved Mochi. Fortunately, we made contact with a hospital in Kona and rushed Mochi there to Alii Vet Hospital. We are sad by the lack of care or concern from Dr. Jackie and her staff; we hold everyone there responsible. Mochi is still; a week in the hospital recovering from her diagnosis of a serious life threatening illness. We wish Jackie well, and that she gets the emotional support needed. All things happen for a reason. Our Mochi is in good hands now, in Kona at Alii Vet Hospital, available 24/7 as an emmergency hospital. Me ke aloha.
These one star reviews seem super off. The team at Aina Hou is AWESOME! They work incredibly hard in a profession that is severely short staffed in Hawaii, and are always so kind. They are my go to for my dog's annuals and emergencies. My dog was really sick. They didn't have an opening for days, but said if there was a stool sample they could test it super quick between appointments. We waited 15 min max, and they had a result, medication, and instructions, along with details about what to expect. All with a smile. My mom has taken her cat for a bum eye, and the vet made herself available for texts for 2 weeks to reassure my mom, and help us nurse her cat back from the brink! I love this team. They are small but mighty.